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HOSPITALITY MARKETING Posted on Sat, June 29, 2019 17:06:17

Brains SA on my mind.

This is the third run in I have had with this company.

Yesterday I visited a bar and this is my third run in, in the centre of Cardiff called the Barocco, situated

12 Wharton Street,
CF10 1AG

I am 56 years of age and here is my problem. I proceeded to order two for one cocktails and a jug of Pimms.

Once I had made payment the female bar tender then said the person I was with needed to show some ID.

Granted she was well within her rights to ask for ID but she should have done so before taking payment.

I said no problem. but could she do it after she has made up my drinks as I planned to drink all the drink myself.

She insisted that she would not serve me until ID was produced, but she took my money….

I have a question what would have happened if ID was not produced would I not have had my drinks? I was getting distressed at this stage as my OCD and anxiety levels were kicking in and I simply did not want to drink there no more and wanted my money back which she refused to do.

Now going back to two other incidents of which I have mentioned in my blog before one was in Costa which at the time was owned by Brains SA where the trumped up manager was very rude and another time in the Pear Tree Wellfield Road where I witnessed a managers dog placed on the table where food get served on.

This company needs to train their staff properly and I will never step foot in a Brains SA establishment again.

Brains SA do not give a monkeys about their customers all they care about is getting money from them and that is it.

Absolutely Atrocious Company.


NHS REVIEWS Posted on Sun, August 19, 2018 12:42:00


They say that hospitals have to be clean, well ever since my daughter was admitted into hospital 5 days ago, I beg to differ.

As a sufferer of OCD for the last 30 years I am more aware about germs and bacteria than the average person.

Upon arrival and before sitting down I brought with me all my cleaning products needed to disinfect our surroundings. I started cleaning the window sills first off with dettol and anti-bacterial wipes. The nurses on duty commented about the smell and how refreshing it was to inhale and that it was a shame the hospitals do not use Dettol anymore……

When I finally finished cleaning, my wipes were very dirty and brown, so to make a point I left them on the trolley for a senior staff member to see. When the doctor came in I pointed out how dirty I found the room to be and his reply was I’m a Doctor not a Cleaner……

This annoyed me as he continued to say if I had a complaint I should raise it with the Ward Manager or the Cleaning staff. He clearly missed the point as guaranteed if I went to every single ward in the hospital I would find the same standards everywhere.

Considering my daughter is at high risk of contracting diseases you would have thought the area would be super clean.

Furthermore the oxygen mask they gave my daughter was neither wiped before use or after she had finished with it, so imagine someone with vrus could have used it before my daughter. The thought makes me shudder.

The hygenie standards of the UHW are really bad and they wonder why people do not like coming into hospitals.

I also observed the one doctor who had trouble getting my daughter bloods, pushed the syringe up rather than down. I’m no expert but surely that is pushing air into the veins? correct me if i’m wrong? What was I supposed to do or say “excuse me but what the hell are you doing?” im sure that would not have gone down well.

Also the intelligence of some of the staff is something to be desired. I was always taught when you enter the room and you see more than one person you address them all and not ignore the one and just talk to the other. Its called etiquette.

Obviously this Doctor who did not have a name badge was not taught manners and blattently ignored me as if I was invisible. Surely as I am the mother she should have at least acknowledged both my daugher and I and then continued with ther job.

All I can say was we were on ward C4 at eh UHW or (UHS as it is called now in Cardiff Wales) and the Doctor was a female muslim because of her head dress. I did not once see her wash her hands prior to taking my daughters bloods and she did not wear gloves as she was having problems feeling my daughters veins.

I thought that every time a doctor or nurse attends to a patient they have to wash their hands, this has not been the case in Unit C4 or in A&E when my daughter was admitted a few months ago and was ther overnight.

Also what happened to the rule (bare below the elbows) does that just apply to nurses or should all staff that care for patents wellbeing?, as that was clearly not the case with this female doctor on Unit C4 on 19/08//18.

My OCD observations are clearly doing over-time and the hospital should hire me to be the health inspector.


MARKETING Posted on Sat, August 18, 2018 22:10:05


For businesses considering to pay their employees in anything else other than good old fashion cash, they have another thing coming……

As crypto currency has evolved, so has tighter regulations on who can and can’t trade. What this means is one has to acquire a license in order to have search engines rank your website, without this your website will just float in cyberspace or may be taken down indefinatley.

The same goes with businesses paying their employees in gold bullion only or accepting payments in gold or silver bullion. A new law has been introduced in order not to avoid paying taxes, so that it is illegal to trade this way.

Read the full article on the ban on gold bullion here:


SOLICITOR MARKETING Posted on Fri, August 17, 2018 14:22:23


Exciting Unique Opportunity – Family Law Fee
Share Consultant

Are you looking for a better work life
balance with the flexibility to manage your own time? Are you looking to
build your own department and client portfolio?

Then look no further! Dudden Law Solicitors
is situated in a prominent high street location in Cardiff and are now
recruiting for an experienced Family Fee Share Consultant (Terms subject

If you think this is the opportunity for
you, email your CV to


MARKETING Posted on Thu, August 09, 2018 17:53:59


Business’s are starting to talk about the importance of securing domain names and how to value these digital assests. Nine times out of ten your one word dot com would have already gone but if you search what keywords your customers are using you could secure yourself an exact match keyword domain and be ahead of your competitors whilst generating free traffic.

Read what ‘Forbes’ had to say about exact match keyword valuation.


BANKING MARKETING Posted on Sun, August 05, 2018 18:56:49


What may sound far fetched or an innovation for the future may in actual fact be closer to our present time than we think, with passwords being a thing of the past.

Biometrics security uses technology such as Facial, Retina, Voice and Fingerprint Recognition and is already being implemented into our passports and in Government Institutions. We already have biometric fingerprint recognition in our schools for school meals in the UK.

Banking institutions will use facial scanners and voice recognition to authenticate users to allow access to all the banking services. This will potentially eliminate identity theft by using an individual’s facial
characteristics to athenticate the user which is more secure than passwords and chip and pin or contactless that can be cloned or stolen.

What will happen eventually in the future we will have chips implanted which will hold all our data which will be a replacement for our credit and debit cards.

Recently MasterCard announced that they will be introducing biometric payment cards with built in finger sensors.

The concept will ensure that the user will have to authenticate the payment with their finger print which will authorise the payment. This will also act as a move over new EU regulations that will come into force later this year to combat bank fraud, enforcing people to have two way authentication security methods to complete transactions.

We have available in our inventory for sale.

Anyone interested in this domain please eamil us:


FINANCIAL MARKETING Posted on Sun, August 05, 2018 17:51:54


Crowd Funding an ever more popular way to raise funds. This domain would suit a finance start up in the UK or an existing business wanting to capture the search terms and generate organic traffic by directing the domain name to their website.

If anyone is interested please contact us to make an offer:


COFFEE SHOP REVIEWS Posted on Sat, August 04, 2018 14:45:03


Coffee giants such as ‘Costa Coffee’ do not care about customers, they just care how much they can sell. If they loose one customer due to bad customer relations they are not worried as they will gain multiples more.

Its up to the area managers to intervene if a complaint is raised and not sweep the complaint under the carpet and pasify the complaintee.

Costa Coffee 50-52 Albany Rd, Cardiff CF24 3RR in particular over a month ago had such a complaint when a customer asked for a drink but without the coffee.

The reason why the customer asked for a drink without coffee was because she was ordering it for her daughter who has MS and is not allowed to have too much caffine.

The customer was prepared to pay for the full price of the drink yet the barista refused.

When the customer asked “why she could not have a drink without the coffee” the store manager who spoke broken English said “the till could not process the order”.

The customer then said “how would the till know if the barista put coffee into a cup or not?”.

The store manager was adamament that the customers daughter had to have the drink with the coffee potentially endagering her life.

At that point the customer became angry and what she should have said was “if you use your common sense and not but coffee in the drink”, but what she actually said what “if you use your brain”. At this point the store manager then retaliated and said the customer was banned.

A few days later after the customer brought the complaint to customer services, she was assured that she was welcome at any Costa Shop and an apology was made on behalf of Costa including having points added to the loyalty card.

Following the conversation the customer then went back to the same shop again a few days later, where she was greeted by the same store manager who continued to refuse to serve her.

The customer’s daughter then went up to the counter seperately and was greeted by a male barista who told the daughter she too was also banned.

This is disgraceful as the customers 17 year old daughter was brought to tears in the shop and hobbled out on crutches in disbelief.

This had nothing to do with the customers daughter other than she could not have caffine.

Since then the complaint was raised with the owner of Whitbread who passed the complaint down the ladder with the assurance that the franchise owner would be in touch. On research Costa is owned by Whitbread and they do not have franchise owners.

At the end of the day all the customer wanted was a written apology and so far she has not had anything, which brings me to the point that Whitbread/Costa simply do not care.

So imagine if they upset a CEO of a Marketing Company would they just loose one customer or hundreds or even thousands?………….the saga continues…..

Anyone reading this should take their custom else where, unless you too want to be treated with disrespect and humiliation……….. Before you say anything the customer did apologise to the store manager for using words out of context. But none of this should have happened or escalated to this level in the first place if the store manager simply did not add coffee into a drink that the customer requested.

On 07/08/18 The customer received an email from the Franchise Company which so happens their website does not load?……….. Stating that they will refuse to give an apology and continue to stand their ground that the customer was rude and intimidating. (Even if that was the case which it wasn’t, why was the customers daughter banned? she did not utter one word?)

Well the customer so happens to be the CEO of ‘Cymru Marketing’.

We will be actively promoting the following coffee shops free of charge for the next 12 months just so that Costa loose more than one customer.

Here is a list of local coffee shops that serve customised drinks without the rudeness from the staff and their coffees are just as nice or even better.

The Best Coffee Shops/Cafes in and around Albany Road Cardiff. UK.

43 Wellfield Road
Cardiff CF24 3PA
T: 029 2045 5763


85 Albany Road
Cardiff CF24 3LP

T: 029 2048 5656


The Pear Tree
Cafe/bar with a contemporary ambiance, with a blackboard menu offering burgers and tapas.

Wellfield Rd, Cardiff CF24 3PE

T: 029 2025 2042

The Juno Lounge

This hip cafe/bar has stripped-pine tables and a roof terrace and serves an eclectic, global-menu.

14 Wellfield Rd, Cardiff CF24 3PB

T: 029 2019 8990

The Coffi House
3 Wellfield Road
Cardiff CF24 3NZ

T: 029 2045 5198

Cafe Nero
1 Wellfield Rd, Cardiff CF24 3NZ

T: 029 2046 0328

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