Making an Appoint with Albany Surgery 219-221 City Rd, Cardiff CF24 3JD

Its been a while since I wrote about this GP as I have simply avoided going to them after my last attempt to book in a routine appointment to have my ears syringed by the nurse to be told I needed to see the doctor first. I know I have a problem and I have suffered with this for the last 20 years so 4 years ago I attempted to make an appointment to no avail. I do not see the point of wasting a doctors time when they could use it for more serious matters and free up appointments and I will know what the doctor will say and that is I need to see the nurse.

To me this is bad management and they seriously need business consulting training. The receptionist are rude and hostile. I would expect them to be empathatic considering people also have mental health issues so to be down right rude they should be either re-trained or dismissed, one or the other.

So today I phone up and am put on hold for 20 minutes on a count down of how many people are waiting in a queue. When they finally answer they say all the appointments have gone for today and I should ring back tomorrow. I do not have time to play these stupid games. They have a computer in front of them and there is nothing stopping them making an entry for the following day. But they choose to stress people out which makes no sense to me. Also not everyone can phone at 08.30 and if they do the lines are engaged which is infuriating to say the least.

The alternative was that you can book the appointments online yourself but first……….wait for it………you need to come into the surgery to fill in the form to register online before, you can register online if you see what I mean:

Now anyone knows that when you visit a professional website one can register online, which to me what they are asking is time consuming and stressful and total nonsense.

I for one am not going to close my business down to come to their surgery to fill out a form, I have a business to run. I have emailed them and am waiting to see if they reply. If they don’t I will make waves.

It is absolutely appauling how they treat their patients and I for one have had enough of having to run around them, when they obviously have bad management and do not care about how they treat people.

Look at all the bad reviews:,1,,,

Its a wonder they have any patients left !!!

Solicitors Cardiff

Price and service transparency

  • I am not saying all Solicitors are the same but I have phoned 3 solicitors today for their pricing which they declined to give me without knowing what I had for breakfast. All I wanted to know was how much a cease and desist notice to a cyber-squatter would cost and their reply was “someone whill have to ring you back”. All I want is a starting price that is not difficult, it could be prices start from £200 but no they want to play cloak and daggers…….. wow……….. and these solicitors are in business even though Transparancy Rules came into effect last year.
  • So these solicitors which I have a good mind to report to the law society have lost my business……lol.
  • The Solicitors Regulation Authority (SRA) Transparency Rules came into force on 6 December 2018. This page brings together guidance and support to help you and your firm comply with the new minimum requirements. The rules require firms to publish price and service information on their websites, or to provide it to prospective clients on request if they do not have a website. The rules apply to specified areas of law. For individual clients, these are:
    • residential conveyancing
    • probate
    • immigration (except asylum)
    • road traffic offences
    • employment tribunal claims (unfair/wrongful dismissal). For business clients, they are:
    • employment tribunal claims (unfair/wrongful dismissal)
    • debt recovery (up to £100,000)
    • licensing applications for business premises.

Just Eat – 1 Star Review

This is the start of my post that I want to go viral. Just Eat Service is a joke and I have added my trustpilot review of 1 star here:

They lack business management and training and need to be consulted how to run a business smoothly. One of customer representative staff said the reason why I had to wait more that 30 minutes to be connected was because of the high volumn of calls, well no I would never had known that had she not have told me (my sacarasm is coming through) and no cigar for her…….. Just Eat should employ more staff or use virtual assistants not come up with lame excuses.

Their lame excuses continued with another representative saying the third party driver systems were down and when I asked who their third party driver company was they said ‘Steward’ so whilst I am talking with them I type in and low and behold they gave false information as there are no results for my search terms. Why lie to me??? and that was the icing on the cake because I then cancelled the order after two and a half hours and told them what my mission was to make it know to the world what a useless company they are.

For the time being I will recommend Deliveroo and Uber Eats as Just Eat is a joke in my opinion.

Mess with me and I will mess you back ten times harder.

Lemtrada (alemtuzumab) Sanofi Genzyme Deaths

A pharmacetical company in the USA is selling a drug which costs $158,000 per treatment per person and was approved by the FDA although it states on the FDA website the drug can cause fatalities. (FDA PDF Below). It has been used in the UK since 2016.

Lemtrada (alemtuzumab) Sanofi Genzyme

Lemtrada Targets MS-related Cells

Lemtrada, which is also known as alemtuzumab, was originally approved by the U.S. Food and Drug Administration, under the brand name Campath, to treat B-cell chronic lymphocytic leukemia. The drug is a humanized monoclonal antibody which seeks out and destroys specific immune cells that carry a protein called CD52. Many of these cells are believed to be the white blood cells that attack the central nervous system in people with MS.  When those cells are destroyed, the body manufactures new white blood cells that have different properties, i.e., beneficial helper cells rather than the destructive cells that are programmed to attack myelin. Thus, the similarity to stem cell replacement therapy. That therapy uses chemotherapy to destroy most of the body’s immune system cells. Then, fresh stem cells are infused into the body which, over time, create new white blood cells. Unlike other disease modifying therapies (DMTs), which require injections every few days or monthly infusions, patients receiving Lemtrada are treated once a year, for two years.  The first year the drug is infused daily for five days in a row, on an out-patient basis. Each infusion takes about four hours and the patient is watched for another two hours afterward.  A year later that process is repeated, but for only three days.  And that’s it.

Neurologist Power of Persuasion.

A new database reveals that individual medics are receiving tens of thousands of pounds in consultancy fees from the pharmaceutical industry while recommending products to patients.

Some NHS officials involved in assessing which drugs should be prescribed to patients, such as the neurologist have been earning up to £20,000 per patient from directly marketing their products to the health service. However, tens of millions of pounds worth of payments have been paid to doctors and officials and were not individually declared because the recipients refused to be named (I wonder why?). This proves what I originally suspected that even though the Neurologist mentioned some risks he said in his time of prescribing the drug he never heard of any fatalities. In other words money talks…..


Screenshot European Medicine Agency
Cost of Treatment For the NHS.

However earlier this year the Europen Medicine Agency restricted the use of the drug to “new patients” in the UK and stated that the drug can cause serious life threatening illnesses and the drug is under investigation in which all investigations will be completed by October of this year. However what the European Medicine Agency failed to say is that there have been numerous fatalities.

Patients already on the treatment are asked to continue with the treatment and if they have any concerns they need to speak with their doctor.

Now here is the scenario the NHS have bought this drug and they would obviously want their money back if the drug is deemed to be unsafe, but that is never going to happen as the government would be out of pocket. According to the (EMA) European Medice Agency patients who are benefiting from the drug can use it. In other words “we will see what happens”….

Am I missing something here if a drug is unsafe to use do not allow patients to continue using it. From citations from Nine fatalitiy cases were deemed probably caused by Lemtrada, with six of these patients dying within one month after receiving just one treatment infusion, In my opinion one fatality is one too many…….

So here is the other scenario I know about this drug as my 18 year old daughter was about to start her second treatment this year in August, precisely one year after her first treatment.

I was told the ‘European Medicine Agency’ if they suspect the drug is unsafe to restrict it to all patients but I can see red tape and they have come back to me saying that I should talk to my daughters doctor. I explained if a maufacturer of a car for example had a fault, the cars would be recalled and the manufacturer would not risk a law suit, but the ‘EMA and the Drug Company Sanofi & the NHS’ think they can go unchallenged, if something was to go wrong. EMA responded that all drugs including Ibroprofen and asprin has an element of risk. But none actually state anything about fatalities. I was told by the EMA if there was a drug that could prolong your life for another ten years if I had cancer, knowing after the ten years I may get another form of cancer would I take it? Obviously I am not speaking for everyone but I would look for alternative medicine and look into stem cell technology, I would not take sometime that was dangerous and could cause fatalities.

I wrote to the FDA and they did not reply but the pharmaceutical company did and so did the ‘EMA’. I said to both organizations you cannot use people like ‘lab rats’ without their knowledge and they both did not comment on this and said if I had any concerns I should speak with the consultant/neurologist, so I hit a brick wall with my questions.

The hospital also have not said to my daughter the drug has been restricted. When I challenged the sister on duty at the time of my daughter second infusion, the sister said the drug had been restricted because it was too expensive for the NHS (she blantantly lied to me), I then asked a nurse and she said she did not know it was restricted.

So this tells me the staff in the hospitals have been pre-warned that if anyone was to ask is to just act dumb, afterall they would not want a moral panic. (A moral panic meaning – A moral panic is a feeling of fear spread among many people that some evil threatens the well-being of society).

The drug can cause, thyriod, liver, kidney disease, cancer or death.

Moving on my daughter for the next five years religiously has to have her bloods and urine tested each month. What is the NHS going to do if she contracts another illness because of the drug…….no doubt put a plaster on it and come up with some lame excuse? She is also assigned a Nurse from the MS Team and any concerns she has to ring the helpline.

So last Friday my daughter phones the MS team 11/10/19 as she knows for a fact her immune system has been shut down from the drug to ask if she is ok to be amongst people who may have scarlet fever. She happens to be in college studying her ‘Health & Social Course’ and one of her class mates has ‘Scarlet Fever’.

When she is connected to an operator she is told they are not qualified to give advice and that she has to phone another number, which again she ended up out of frustration after the 4th attempt to contact the Neurologist’s Secretary who told her to go back and phone the MS Team. So we are four days into my daughter phoning for advice and no one from the MS Team, my daughter phoned Friday 11th October 2019 and no one has bothered to phone her back.

My daughter then said she experienced a sharp shooting pain across her chest and down her left arm over the weekend and thought she was relapsing. My thoughts were she was having a side effect from the drug and having pains across ones chest and down one’s left arm is not a good sign especially at a tender age of 18 is very concerning.

I did try and contact the media over this in July of this year and the well know national newspaper journalist said how come it has not been in the news?, well unless someone does a hooha and starts behaving like a raving looney banshee, no one is going to take any notice, so that is why I have started putting the wheels in motion. The media are not going to publish something that can cause a major uproar throughout society. People will loose faith in the healthcare system and people will look for alternative medicines which will then cause adverse effects to the economy.

This is all smoke and mirrors in order to cover up the seriousness of dangerous drugs that are put on the market and not publicised as dangerous and the greedy pharma companies do not care who it effects as long as it makes them money.

Its a viscious circle with the governments funding the pharmaceutical companies that charge the hospitals attrocious amounts of money for drugs that are not safe to use on humans and for every person that is prescribed the drug, the consultant gets paid the pharmaceuetical company gets paid and so does the government. Its a win win situation at the expense of the people.

Preinstalled Microsoft Windows

Various Operating Systems

Microsoft Operating Systems on my mind.

The reason I write this is because I was forced to do an update of ‘Windows 10’ which I ignored for about a week but then started noticing problems so I started the update begrudgingly. Three hours into the update I had only reached 5% so I decided to do some research and found this update can take as long as 24 hours. No one from Microsoft had notified me of this prior to the update. So I powered my computer off. This was last night.

Today I come into work and power my computer on and low and behold a message comes up ” undoing changes to your computer”. OMG I was infuriated as I needed to access my computer there and then and not wait for Microsoft to mess me around. At this stage I wanted for heads to roll as I am trying to run a business and is Microsoft going to compensate me for every minute I am not working.

So I phone a number which is apparantely it was Office 365, I explain I needed Windows Tech Support and no one can give me a number but they put me through to the Tech Support internally. I then asked the Tech Support for their direct number and again they went round the houses and avoided giving it to me. So after the telephone call I then did some research and found the number for the UK : 0344 800 2400 ,so why was it so difficult to give it to me? For the USA it is +1 800 642 7676

Anyway moving on the telephone consisted of the tech support person telling me to wait for the changes to be undone which meant me waiting several hours for the changes to happen.

So in my opinion Microsoft are bullies and all they care is about the promotion of their product and seek to maintain market competition. A Monopoly exists when a specific person or enterprise is the only supplier of a particular commodity. This contrasts with a monopsony which relates to a single entity’s control of a market to purchase a good or service, and with oligoply which consists of a few sellers dominating a market.

Hence all computers are prinstalled with Microsoft Operating Systems which in other words is The Bundling of Microsoft Windows is the installation of Microsoft Windows in computers before their purchase. Microsoft happen to encourage original equiptment manufacturers (OEMs) of personal computers to include Windows licenses with their products, and agreements between Microsoft and OEMs have undergone antitrust scrutiny. Users opposed to the bundling of Microsoft Windows have sought refunds for Windows licenses, arguing that the Windows end user license entitles them to return unused Windows licenses for a cash refund. Although some customers have successfully obtained payments (in some cases after litigation or lengthy negotiations), others have been less successful. This is so unfair as not everyone wants Microsoft as their operating system and the amount of time and resources wasted configuring updates they should just give the money back without argument.

I believe that an equipment manufacturer should make the market fair and purchase equal percentages of end user licenses of various operating systems not just Microsoft and offer the consumer a choice. Just like you have a choice of colour, ram and storage space etc, you should have a choice which operating system to use.

The best part is the tech support person just rang me back and said I need to do the update and I said I was not going to if it is going to take me 24 hours so he suggested I get a pen drive on a minimum of 16GB and he would help to install the update on Friday. He never said Microsoft would supply one for me, he just said I should acquire one. What if I was someone who could not afford to get one, why should I pay extra to get something fixed that was not my fault to begin with?

Imagine the rest of the population that are tearing their hair out right now because of Microsoft.

Microsoft as a gesture of goodwill should at least give office 365 to anyone that has had issues with my complaint, that would be the most decent thing to do.

So if you are stuck try rebooting your computer to safe mode.

How do I boot Windows 10 in Safe Mode?

To access the Boot Manager of your system, please press the key combination Ctrl + F8 during the boot process. Select the desired Safe Mode to start your PC.

Due to the current fast computers with fast boot or SSD, it is troublesome to catch the exact time frame with the Ctrl + F8 key combination during the boot process. Therefore it might take several attempts to access the Boot Manager this way. Alternatively, the Safe Mode can also be launched directly from Windows.

Start Safe Mode directly out of Windows

  1. Click Windows-button → On/Off.
  2. Hold down the Shift key and click Restart.
  3. Click the option Troubleshoot and then Advanced options.

*****Finally if you are still having trouble with the update you can visit or phone the numbers which I mentioned earlier.

So Friday came and the Tech Person phoned and rather than to perform a quick fix like he had promised he told me to sit the update out. So what was the point of me waiting 2 days only to be told the quick fix he thought of using was not stable and that I should just be patient? Why waste my time? I told him I needed my computer on and he said do I not sleep? The update took 20 hours I usually have about 6-7 hours sleep before im back on the computer and I even had to justify my hours to him. I tried looking for him on the internet and he does not exist no social media or digital footprint, absolutely nothing which tells me his name was made up. Why go to these lengths to hide your identity why bother giving a surname when you know its not going to be real and won’t help me.

This has now made me so angry that Microsoft who need not worry about putting food on the table can waste other peoples time and not give a monkeys about other businesses that have to work for a living.

Here is my review on

and here is what other people are saying:

Brexit – If I was a Member of Parliment


If I were a Member of Parliment I would make Politics and Economics a Compulsary Subject in Schools, the reason for this to educate people to not make hasty discisions such as the predicament we are in now, with a population of elderly people who are against immigrations full stop and for the the larger majority who do not know anything about business. Only a small percentage of people are educated to understand about Politics and Economics so society is under an unfair disadvantage.

I have my own opinion on Brexit but I have just had an interesting conversation with my 18 year old daughter that opposed my idea that the people of the UK should not have had a right to vote in the referrendum about the desicion to stay or leave the EU.

She explained “In my opinion, I agree with the government in the sense of relying on society to confirm a choice of whether we remain in the EU or whether we decide to leave. The reason behind my viewpoint is simply due to the fact that the government needs to contain their social control, if, for whatever reason, they decided to put matters into their own hands and make the decision on behalf of society, there could easily be a moral panic, an instance of public anxiety in response to a problem regarded as threatening the moral standards of society. For those members of society who’s values are against those of the governments decisions would form a lack of trust and create animosity towards the government, overall causing a decline in social cohesion”. Written by Zena Maziak.

Obviously if the Government have messed up and have not put their house in order and not implemented laws such as reducing asylum seekers or immigrants with no prospects of work then the people that were responsible should step down.

Obviously I do not the full extent why Brexit started as I do not proclaim myself to be an Economist other than what I know was a rise of an EU Budget that the European Parliment were not happy. After all the UK has never voted on being part of the EU, which was formed at the time of the Maastricht treaty in 1993.

According the MPs who have always wanted not to be associated with the EU have said Brussels has been on a mission to expand its powers and sought further political integration, which is far removed from what the UK originally wanted. Britain appear to have decided that this was their one chance to leave a union they never particularly embraced and did not consent to in the first place.

*I for one if I was a Prime Minister would start off with cleaning up the people in power who have no clue what they are doing.

*I would then put a cap on wages and expediture. So if you earn say £1M per annum you should pay for example 2% extra tax per year. People that earn a certain amount of money should pay higher taxes and all footballers should have a wage cap and the rest of the profits these clubs make should go back into society. Any blue chip companies that hits a threshold either should pay higher taxes or return their profits into society.

*I would concentrate on the NHS and Businesses in the UK.

*Finally stop asylum seekers draining our resources ( I would make sure for every asylum seeker there would be a job waiting, if not they would not be allowed in and would have to go to a country that could provide work for them. All immigrants would have to have a job before entering the country and if they were to loose their jobs they would have up to 3 months to find a new one or leave. They would have to have work permits that would have to be updated each month by an employer and if they then left the country and tried coming back without an updated work permit they would be refused entry.

I would make small businesses pay smaller taxes and bigger companies pay more or give back into society with a cap on profits, this would include banks and all blue chip companies.

Roath Court Road,’The Sunday Play Project’.

Roath Court Road, The Sunday Play Project’.

Roath Court Road ‘The Sunday Play Project’ – Roath Recreational Play Ground.

Perhaps I am a long in the tooth or a prude, but I did have a child about 18 years ago so I am trying to see this from a parents perspective, however before I go into detail, I just would firstly like to explain that on a Sunday I work from home. Where I live it is a built up residential area with terraced houses which have long gardens in the back of the houses.

So some clever person decided a while ago perhaps nearly a year ago now that they would introduce a play area project where on a Sunday young children can play on the ‘actual road’ which would be cordoned off to the traffic, meaning no cars can drive up or down this road between the allocated time.

Now here is the thing, whoever decided to do this did not ask all the residents if they agreed or opposed to the idea, they just went ahead and did it.

Heres the directions to the ‘Roath Recreational Play Ground For Children just in case newcomers Parents do not know their way around Roath:

Distance of Roath Recreational Park From Roath Court Road.

So now your wondering where am I going with this and here’s my answer….

  1. Firstly all residents on this street and nearby areas have got back gardens for children to play in.
  2. There is Roath Recreational Park (Roath Rec as known by the Locals) especially designed for young children to play nearby.
  3. It is a potential health and safety issue to allow children to run around on gravel tarmaced roads unlike the specially designed: Artificial Grass and Sports Surfacing. … Grass Matting. … Resin Bound Gravel. … Rubber Mulch. … Wetpour Surfacing. So if a child happens to slip and graze their hands and knees, who is at fault and who should compensate never mind and God forbid if the gravel even richochet into the child’s eyes? (maybe the clever parent who thought of this brainwave idea)?
  4. The decision maker also did not take into consideration the fact some people work shifts and most bedrooms face the front so hearing screaming children and chattering from parents is viewed dimly from the perspective of the person trying to get some sleep.
  5. Now here is my ten peneth, what about the people that want to work from home but they can’t because of the noise outside? Should the person just go to their normal place of work because the children of the community have the priority for the day? (I don’t think so………. and I live in a flat so my living room unlike everyone else’s on this street faces the front, furthermore I am limited to where I can work).
  6. Who would pay if there was damage to a parked car on the road that happened to be where the children were playing, who would even own up to it? There are no street cameras on this road, so can one prove that the child caused the damage. Would that mean the car owners will have to install cctv but there is a law where you cannot record minors so the car owners are screwed unless they physically stand by their cars in vigilence for the duration of the play time. (I for one have had my car dented and scratched but could not prove who did it so I am left to pay for the damages). Imagine if this was the fault of one of the children then the parent would have to pay or the decision maker of this idiotic idea. (There is an image on of an example of children playing football near parked cars. I could not use the image as I would assume it is copyrighted by the same person whom set up the twitter account.

This project was not thought through at all……

I am livid to say the least as when I was bringing up my child I took her to the playground at Roath Rec as shown above and she has come out fine from it, so why was it that whoever decided to implement such a stupid idea did not have a plan in place and did not do their research of all the bad things that can happen causing a butterfly effect.

I for one think roads are dangerous to play because of the health and safety aspect for the child. Also what happens if the child kicks a ball too hard and dents a car or scratches it?, who will compensate then? Furthermore cars which are on the road that pay car tax have the right to come and go as they please, imagine if someone was moving in or out and had to make several trips this would obviously disturb the parents who would not be happy and no doubt would be up in arms saying that the mover could have planned another day or time as not to intrude of their childrens play time.

I personally think it is too late to do something about it now as how can you take something away (the play project) from a community that you originally gave it too?, It is like taking candy away from a child, parents would be in upheival saying “no one has complained before” or “what harm can children do”? So now you would be left with a lot of explaining to do. The only way anything is going to change is if one complained to the powers that be and even then they would take their time and have to do surveys and their own investigations before even coming up with a final decision which would take weeks or even months or if someone has an accident or damages a car where the owner of the car has witnessed it happening.

The moral of the story is do your research first before deciding for the people and weigh up all the pros and cons, not all people will agree to your idea and if you want my opinion the project should be scrapped as the parents of the children have a perfectly good play area within walking distance ‘Roath Recreational Play Ground’ or their own Back Gardens to play in.

Why are the parents only thinking of themselves, think of the other residents including the elderly that do not like noise.

#rcrplaystreet #noisepollution #damagedcars #childrenplaygrounds #childplayareas #roathcommunity



Brains SA on my mind.

This is the third run in I have had with this company.

Yesterday I visited a bar and this is my third run in, in the centre of Cardiff called the Barocco, situated

12 Wharton Street,
CF10 1AG

I am 56 years of age and here is my problem. I proceeded to order two for one cocktails and a jug of Pimms.

Once I had made payment the female bar tender then said the person I was with needed to show some ID.

Granted she was well within her rights to ask for ID but she should have done so before taking payment.

I said no problem. but could she do it after she has made up my drinks as I planned to drink all the drink myself.

She insisted that she would not serve me until ID was produced, but she took my money….

I have a question what would have happened if ID was not produced would I not have had my drinks? I was getting distressed at this stage as my OCD and anxiety levels were kicking in and I simply did not want to drink there no more and wanted my money back which she refused to do.

Now going back to two other incidents of which I have mentioned in my blog before one was in Costa which at the time was owned by Brains SA where the trumped up manager was very rude and another time in the Pear Tree Wellfield Road where I witnessed a managers dog placed on the table where food get served on.

This company needs to train their staff properly and I will never step foot in a Brains SA establishment again.

Brains SA do not give a monkeys about their customers all they care about is getting money from them and that is it.

Absolutely Atrocious Company.