Meddygfa Albany Surgery

Spread the love
Albany Surgery City Road Cardiff.

This must be my 3rd or 4th post about this surgery to date.

Today I need to vent my anger out as someone is lying to me again……..

According to ‘Boots’ whom I have elected for the past few years to collect my prescriptions, my prescription were not delivered today. This is happening every month my prescriptions are not being sent to the pharmacy from my GP’s. In which every month the pharmacy for the last few months have had to chase the GP for my medication. It is never on time.

Not knowing the explanation why that has happened I phoned the GP Surgery today to get an explanation and this is what I found:

Meddygfa Albany Surgery 219-221 City Rd, Cardiff CF24 3JD 029 2048 6561

I phoned twice as the first time the phone cut off whilst I was waiting to be put through and finally when I got to speak to the person on the other end, I asked why my medication was not at the Chemist and wanted to know why that was. The person on the other end (male) replied that I was due a medical review and that I was notified I had to contact the surgery.

I asked how was I notified considering I did not receive a letter in the post an sms, a telephone or email?

The person said that they notified me by sending a slip out with my prescription. Obviously I could not argue that if it was true or not as I did not have Boots on a conference call at the time to confirm if it was correct or not?

I simply said I had a review about 10 months ago, how often do I need a review?, in which he could not answer me.

I went onto say I have run out of medication and cannot stop my medication to which he replied there is nothing he can do.

Imagine if my medication was a life saving drug such as patients with heart conditions or transplants etc, imagine if their medication stopped suddenly, I shudder to think what would happen.

I continued to say the NHS cannot refuse to help me and he said yes they can refuse and until I get my review he will not be able to sort out a prescription, but then contradicted himself and said if I were to find out what time tomorrow the Chemist was going to collect the prescription he would have it ready. LOL.

He also said I needed to contact the surgery tomorrow to speak with the pharmacist at 8am (I will see how long it takes me to get through as I have redialled over 100 times in the past) as the pharmacist was not in today. Since when is a pharmacist qualified to review my medication and my health?, I would have thought it was the Doctors job to review my medication and my health not a pharmacist? How can she prescribe more medication or know what is the most suitable drug is going to be for me. I would have thought pharmacists are not qualified to write out medication or assess anyones health let alone access my files. They are there to do one thing only and that is to dispense drugs and give recomendations but not advice.

I need to record my calls from now on.

Like I said in my previous post’s about this surgery they should be working at least five days a week not come in for a day or half a day. But thinking about this I will be speaking with a pharmacist that cannot be right surely?

This is bad management on the surgeries part and considering they have my telephone, email and address they could have easily contacted me by these means but they said they sent a slip out with my last medication and it was the responsibility of the patient to arrange a medical review. But how was I to know I had one due when no one told me?

I proceeded to call ‘Boots’ and speak with the person I spoke to earlier when I enquired why my medication had not been delivered and told her what the surgery had told me. She replied that the surgery have had a lot of problems with prescriptions the last few months and that “there was never a slip given to her notifying her or me I needed a medical review” when she had collected my prescriptions last month and the month before otherwise she would have told me.

The surgery said it is not their resposibility if the message is not passed on to me and it is not their responsibility if the chemist happens to loose the notification. (My answer to that is do not use third party companies or people to pass on messages and contact the patient directly, via sms, email telephone or post), Its not hard.

Do not pass the buck and say it is not your problem, yes it is your problem if you fail to do your job correctly and someone becomes ill because of your incompetance. I am now ill because of the GP Surgery.

Due to the incompetence of the surgery they have successfully made me feel very anxious and depressed.

I feel like crying and as for work I cannot face doing anything at all. However I need to work as I am self employed and no one will do my work for me.

OCD intrusive thoughts can be triggered by anything that can cause distress or anxiety to a person. Not only do I suffer with OCD, I also have Clinical Depression, Post Traumatic Stress Disorder (PTSD), I am also suffering with Social Anxiety Disorder and want to Social Distance myself permanently.

My OCD primarily has been by far been ‘germ contamination’ but lately and especially todayintrusive thoughts‘ are starting to take over and I am fighting really hard against them. I just need something to take the edge of things and not let me think too deeply…..

Furthermore I went onto say to the guy at the surgery to just put in the notes about the patient on the system I had called and to say that the patient say’s “there is no change at the time I was speaking with him”. He said he could not put that in the notes as he was not medically qualified, I responded you do not need to be qualified to type a few words in the notes and in a way I am glad he did not, as my OCD and Depression has increased ten-fold since getting off the phone from him as now and only now because of today’s incident I have gone into a deeper darker place and my OCD, & Depression has got much, much worse.

I wrote a post a few days ago about ‘Mental Health‘ and I feel I am spiralling deeper into my depression and my anxiety because of people that have no empathy and do not give two monkeys about your health and will lie through their teeth to defend themselves and their corner when in reality they are the weak link and due to bad management the patient has to suffer even more.

Also when I had my last medical review (about 10 months ago) I said I would contact them if there was any change, well thanks to the surgery I am today officially on a scale of:

Date 29/07/20

OCD Germ Contamination (20) & Intrusive thoughts (15 -20) PTSD – (15-19) Depression (16-19) Social Anxiety Disorder (20)

The scale calculator of 1 to 20 with 1 being in good spirits and 20 being bad spirits, I am showing really bad signs. I want to cry and my heart is palpitating and I am getting intrusive thoughts all because of this surgery.

Yet yesterday 28/07/20 I was on a scale of:

OCD Germ Contamination (14) & Intrusive thoughts (1 -5) PTSD – (15-19) Depression (9-11) Social Anxiety Disorder (12)

I need something to calm me down and I am trying and fighting so hard to not go out and buy myself a bottle of (Vodka) to make my thoughts go away. I have low on medication so there is nothing I can take to calm me down.

I feel the NHS has failed me and considering I am a British Citiizen and pay my Taxes you would think I would have a better service. If you look at all the NHS Reviews in this blog you will find this is not he first incident I have written about them.

Before anyone suggests anything, I do not want to speak to anyone especially the surgery, why is it that I have to phone them to chase them up to do this medical review when it is their job to follow up (considering they supposedly care about your well being). If I were the surgery and had not heard from the patient within a month of requesting a medical review I would have followed up until I got hold of that patient and not stop their medication completely. What if the person is dependant (as I am) on the medication and this causes the person to become more ill, should the NHS compensate for their mis-doings? This is the NHS GP’ surgery’s fault, not mine.

On top of this I am bound to loose business because every hour I am not working I am loosing business and do not have someone to take over me when I am ill, so its not as if I can go one the sick.

I am livid yet again and extremely sad, I feel I cannot function properly all because of this GP surgery today. You watch their lame excuse when I finally speak to someone tomorrow and mark my words I will be following up with an update to this post.

Signing Out…

UPDATE THURSDAY 30/07/2020

So I phoned the GP Surgery promptly at 8am (Suprisingly I got through without re-dialling) this morning just like the operater yesterday had told me to do and I was greeted by what I assume was a middle aged woman anyway I explain I need to have a medical review and have phoned to arrange one.

Now wait for this you will be gob smacked…….

She only tells me I am not due a medical review (which is what I tried telling the guy yesterday)????

I went on to say but I have not had my medication from the pharmacy and she replied I have not had any medication since May 2020. I tried correcting her and she was adament she was right and I was wrong, so I continued to say that I can prove I had medication every single month and am due medication for end of July beginning of August and she then replied that the pharmacy had not put a request in? (She was making an excuse to cover her back as you will find out later when I got to speak to the same guy I spoke to yestaerday when I phoned back the second time today).

So tell me something am I loosing the plot here or what?

I said so what happens now?, she said seeing that I believe I need a medical review (sarcastically) she will arrange for the pharmacist to ring me back. She asked for my best telephone number to reach me on and when I asked her to confirm the number she told me to tell her the number again in which I said but I just told you the number so please repeat it back to me. Her tone in her voice went up a notch and she quickly said the number and before I could say anything else she hung up on me.

I wanted her name and an estimated time when the pharmacist was going to phone me as I had meetings scheduled on Zoom all day today and would have kept a slot free for the pharmacist. It is now 3 hours since I made the call and no one has phoned me back. I have wasted a whole morning of business and cancelled my appointments in which I have lost both clients because of the incompentant surgery as they were not prepared to arrange another meeting with me……..Thanks for that Meddygfa Albany Surgery!!!!!!!!

I suspect I know who I spoke to (intitials CC) but I could be wrong. Its not the first time I have had altercations with this individual so it would be no suprise to me if it was one and the same person. The person I spoke to today was rude and unempathetic.

I am struggling to function right now because the ar@@ does not know what the elbow is doing.

I phoned them back a few minutes ago and their response was that I should have phoned the surgery every time my medication was late.

I was told and this time by the same guy I spoke to yesterday that regardless if I needed a medical review or not I had to phone the surgery (back tracking his words from yesterday) if my medication was late.

I said the pharmacy said they would deal with it so I should not have to double check to see if the pharmacy have done their job or not as there has to be an element of trust and respect for the pharmacy considering they have always said if there is a problem they would phone me back.

I went on to say it is not my job to chase people up and this is when he got defensive and said but it is my job as it is my medication and that there have been no issues with deliveries at all since November of last year. B@llS@@t. (Not once have they been on time as he read out all random dates when I received my medication).

The pharmacy can vouch that there has been a problem month after month and I am sick to the back teeth hearing about the GP surgery lame excuses and passing the buck.

I am certainly going to be looking at a different practice when this pandemic is over.

According to guy I spoke to today and yesterday, the internal pharmacist that gives the authorisation to have my medication dispensed by a pharmacy signed off the medication today, yet did not phone me, so when I said cancelled all my meeting today for nothing to wait for this phone call that never materialised, I did not even get an apology.

Who is going to compensate me for my mental health well being that has gone through the roof and loss of business today and I cannot see myself working? even though I have to, as I run a business and business cannot stop because I feel unwell.

I said since yesterday both the guy today and the operator this morning had caused my stress & anxiety levels to increase tenfold and his reply was he would arrange for a GP to phone me back which would mean me cancelling the rest of my appointments for today. In sheer fustration I said forget it I will hit the Vodka bottle instead.

He went on to say because my medication had “MAXED OUT” that is why I needed the internal pharmacist to redo the prescription request. He also said she had authorised two months worth, so what happens in October, will I have to go through this B@#LL Sh#@t all over again? (Heads wil roll if I do). You would be suprised who I know with nearly 8,000 connections on LinkedIn………..So why could he not have done this yesterday and if there was a problem with my medication ‘maxing out‘ (surely I cannot be blamed for that aswell) it should be the surgeries responsibility to notify the patient but again he backtracked on his word from yesterday. So this is (Bad Business Management). Besides what does Maxing Out mean exactly?, when I have had repeat prescriptions for years and now they use the words ‘maxing out’.

He also said the last time I had medication was end of May 2020.

Yet here is proof what should have been end of June was beginning of July, so someone is telling porkies or not using their heads. Originally my medication was dispensed in the middle of the month and has slowly crept to the end of the month with the exception of the 1st of July which threw people off guard.

Evidence – What Should have been end of June was Beginning of July.

I wonder how many people in Roath use this surgery and will read this post will agree with what I am saying and will share their nightmare stories.

I plan to share this post on www.roathlife.com and on www.roathlife.co.uk (These are my websites).

COMPARISON OF MY HEALTH OVER THE LAST FEW DAYS

Comparison of my Stress & Anxiety Levels over the last couple of days are as follows:

Date: 28/07/2020

OCD Germ Contamination (14) & Intrusive thoughts (1 -5) PTSD – (15-19) Depression (9-11) Social Anxiety Disorder (12)

Date: 29/07/20

OCD Germ Contamination (20) & Intrusive thoughts (15 -20) PTSD – (15-19) Depression (16-19) Social Anxiety Disorder (20)

Date: 30/07/20

OCD Germ Contamination (20) & Intrusive thoughts (20) PTSD – (20) Depression (20) Social Anxiety Disorder (20)

COMPLAINING ABOUT A GP SURGERY.

I am not stopping there, One cannot complain directly to the surgery witholut writing a formal letter, although I do have an email Prescribing.Clerk.W97014@wales.nhs.uk which I will try to contact first.

If that fails I plan to complain to concerns@wales.nhs.uk and if not to my satisfaction which most probably it won’t as they all back each other up from past experience about other matters I have escalated, I will take it to www.ombudsman-wales.org.uk

To top it all I had to drop everything I was doing including finishing typing the end of the post, as all of a sudden I was getting bad chest pains and jaw ache. I took two Gaviscon tablets thinking not the worst as I am not a hypochondriac and am an optimist rather than a pesimist and some pain killers and after about 20 minutes the pain subsided, but for sure I got a little worried and did not want to alarm my daughter, but thankfully the pain went away. This is a sure sign that I have worked myself up because of these people.

I am signing out and am just going to chill and read a book or something just to try and calm myself down.

Be Safe!

Leave a Reply