Argos Appliance Disclaimer For Buyers and Hot Zone Instructions For the Consumer to know everything they need to know prior to purchase.
RECAP & UPDATE ON ONGOING APPLIANCE RETAILER SAGA.
I have added the links below to the posts I made previously.
RECAP OF ONGOING APPLIANCE PURCHASE SAGA!
- In October I bought a electric cooker with installation and recycling and found out after my purchase because I had not bought like for like the installation could not happen because I had a gas cooker. I then cancelled my order and bought a like for like Gas for Gas with installation and recycling.
- Two months later my cooker arrives (last Thursday to be precise) and I was told they could not install the cooker because my splash back was not high enough and my sockets where inside the hot zone.
So you can imagine my distain when I am told a few days before Christmas and on the Eve of the Lockdown in Wales that my cooker cannot be installed.
Finding someone before Christmas and on Lockdown is proving to be impossible.
So my Christmas is ruined!
On top of this all my food has perished what could not be frozen and I have been subjected to takeouts for my family.
Obviously I am angry and I need to teach people about ‘Hot Zones’ as Argos have not.
Had I have known in the beginning about ‘Hot Zones’ precisely two months ago, I had ample time to sort any issues out before delivery but I was none the wiser because Argos did not have anything on their website to forewarn me.
Now fast forward to today after I had emailed Mr S.Roberts CEO of Sainsbury which Argos own I get a phone call form Argos offering an olive branch and an apology.
Should I have accepted their token of goodwil?, well it was either that or nothing I suppose.
The token was an e-voucher for £75.00
Granted they did give £50 goodwill voucher back in October so the total I have received will be £125 in goodwill gestures but this is just a band aid on a gaping wound.
How much is compensation for a ruined Chirstmas worth, including persished food and takeouts, let alone the non cooked Christmas Dinner on Christmas Day, I wonder?
This farce should have never happened!
I am sure I am not the only one this has happed to….
However the spokesperson for Argos I spoke to today said she understood my dilemma and that Argos will be putting something on their website about ‘Hot Zones’ but my argument was that the people delivering my cooker (DHL) could have installed the cooker.
The spokeperson for Argos said that one cannot make someone install a cooker and do something illegal if it does not meet safety regulations (I do not disagree but the retailer should have a disclaimer).
After the call had ended it came to mind that the delivery drivers aka engineers should have an Indemnity Disclaimer that the consumer signs taking away the onus of any liabiltiy from the retailer:
Buyer shall assume all financial and other obligations for Buyer Products, and Seller shall not incur any liability or responsibility to Buyer or to third parties arising out of or connected in any manner with Buyer Products. In no event shall Seller be liable for lost profits, special damages, consequential damages or contingent liabilities arising out of or connected in any manner with this Agreement or Buyer Products. Buyer shall defend, indemnify and hold harmless Seller and its affiliates, and their respective officers, directors, employees and agents, from and against all claims, liabilities, demands, damages, expenses and losses (including reasonable attorneys’ fees and expenses) arising out of or connected with (i) any manufacture, use, sale or other disposition of Buyer Products, or any other products of Buyer, by Buyer or any other party and (ii) any breach by Buyer of any of its obligations under this Agreement.
This disclaimer should be for all appliances including, cookers, washing machines dishwashers and the like. A simple piece of paper making sure nothing comes back on the retailer, in which this scenario could have been avoided.
Looks like I am going to be toasting marshmallows by candlelight on Christmas Day whilst everyone else will be tucking into a Christmas Dinner
Merry Christmas Mr Roberts!
Perhaps Argos should hire me for my business consulting services considering I am having to get their house in order.
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