Amazon Business is changing the way companies buy supplies. For most small businesses, buying supplies can be time-consuming and frustrating. Finding the best product at the best price with the most convenient payment terms can be a challenge, especially when they have other tasks that need to be completed. Amazon Business is the solution and brings big benefits to businesses of all sizes and industries.
How does Amazon Business work?
Amazon Business is a business-to-business marketplace that combines selection, convenience and the value customers around the world have come to know and love from Amazon, with additional business-specific features including bulk pricing, Pay by Invoice*, downloadable VAT invoices and spend management tools. In this marketplace, multiple sellers compete for purchases on common stock keeping units (SKUs) on the most favorable terms for customers. It’s like a “reverse auction” where customers save time, money and hassle in the process.
Choice, value and convenience: Amazon Business simplifies the entire purchasing process for businesses by helping them find, compare and order exactly what they need with fast, reliable shipping and flexible payment options. It’s a shopping experience Amazon customers will instantly recognise and understand.
Helpful purchasing tools: Amazon Business gives users access to helpful purchasing controls that can ensure that only authorised purchases are made, together with tools to integrate with their existing purchasing system and provide detailed purchasing analytics.
Free accounts: Unlike warehouse clubs or subscription-based online retailers, Amazon Business accounts are free, even for companies with multiple authorised purchasers. Once registered, those with accounts are able to search hundreds of millions of products in the Amazon Business inventory, where multiple sellers can compete for their purchase.
Who is eligible for an Amazon Business account?
Business Accounts and business user accounts are intended for businesses and business-related organisations and may be used solely for business purposes. To create a business user account, users must use a valid email address.
Amazon.co.uk may use the business name, address, VAT number or business identification number and any other information a customer provides about their organisation or users or that we may request or determine is necessary to verify accuracy and eligibility for Amazon Business. Amazon may make, directly or through third parties, inquiries to validate information provided to us. Amazon may accept or refuse use of Amazon Business at their discretion.
Having a Business acount you have the flexibility of buying and selling whilst using a trusted logistics company known world wide.
*Subject to satisfactory credit checks and credit limit
So anyway the email said they were investigating the incident.
My daughter then said that she also received an email from the depot also saying that they apologised but the parcel was still in the depot??
As you are aware I updated my original post and said a random stranger had actually delivered the parcel the following day after I raised the complaint, so how could the parcel still be at the depot??
This tells me the company either do not know what they are doing or are simply lying to save face.
I updated the original post to say the parcel had been delivered by some random stranger but not by Hermes and the parcel had been delivered to a random address and not ours.
Not thinking anymore of it, I then received a phone call from head office yesterday 03/02/21 and Hermes Group wanted to confirm if my daughter had received her parcel and I said yes but wait for it they mentioned that the parcel was from ‘Pretty Little Thing’, not once did I mention ‘Pretty Little Thing’ in my in my emails although I did say it was coming from ‘ASOS’, so where they got ‘Pretty Little Thing’ from is beyond my thinking?
The person from head office then made the excuse that the delivery driver was new and did not know the roads very well and that they were going to dismiss him to make sure this type of incident did not happen again.
Now if you peel back all the layers you have to try and find the real problem.
Was it the delivery drivers fault….., really?
The person I spoke to said he was not given a GPS tracker although under normal circumstance they do use them. For the most part even if he did not have a GPS Tracker for what ever reason most people have smart phones so they would be able to find an address using Google Maps.
Instead of dismissing the driver they should have called him in to re-train, everyone should have the opportunity to have a second chance to redeem themselves.
The way I see it is the people at the top do not want problems and as my clipart shows rather than fix the problems, just eradicate them, meaning in this case, firing the driver.
Treat your staff well and they will treat you well.
If there is a problem and in the case of the driver not having a GPS Tracker to track the parcels then that is management problem not the driver.
How the parcel ended up at a random address is mind boggling, unless the driver simply dumped it? Apparantly the drivers are paid by the delivery and not by the hour, so if this particular driver the other day could not deliver in time he would have just delivered it to a random address, thats my way of thinking.
“The parcel in question that was delivered to a random persons address contained several hundred of pounds of high end top brand cosmetics I had bought for my daughter’s birthday”.
Lucky for Hermes Group there are still some honest people in this world.
If I were management I would make sure all undelivered parcels were brought back to the depot and passed onto some else to deliver. (perhaps drivers are penalised if they do not meet their daily quotas), who knows?
Even if the parcel is running late it is better than no tracked parcel at all and it is better a parcel being a day late, than the parcel going astray.
My daughter is now upset that someone lost their job, but with Hermes Group track record what do you expect if you see so many delivery drivers not doing their jobs properly one has to wonder are they being trained properly or is there an undelining problem that perhaps lies with management rather than the drivers.
At the end of the conversation I said I would not be recommending this company to anyone in business and the answer I received was:
“I have not seen anything good that company has done”, well from my own personal experience and the articles I have found the proof is in the pudding.
If the company were doing their job properly they would not be having so many bad reviews, videos and bad reputation articles written about them, let alone be under investigation.
“A Happy Customer Will Tell 10 People Whilst An Unhappy Customer Will Tell The World”…
So it does not surprise me if what I read is that their workers are alledgedly paid less than the minimum wage obviously the workers and deliveries will not be up to scratch.
If I was being exploited I would most probably not do my job properly either!
Had I have known the following in advance I would have been able to recite what I found and I think I only touched the surface with this company:
Obviously I cannot dictate or choose what courier delivers a parcel to me when it is coming from a third party that I have ordered goods from, so only time will tell when the next Hermes parcel arrives and how well they deliver it.
If there is a problem with management then you have to look at the CEO is he treating his staff properly?
There could be an underlying problem. “If you treat your staff well, your staff will take care of you and your business“.
A company of this size should not be faceless, they should have a human version of a chat widget and they should have people answering their phone lines rather than prompts to email or back to their website.
They also should have someone on Messenger and Twitter, If I can do it there is absolutely no excuse for anyone else!
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