I have stopped paying the license as my daughter and I do not watch terrestrial TV or watch any live stream programs. I, therefore, phoned the TV Licensing people last year and the person I spoke to said he would make a note on the system. This obviously did not happen because today I received a letter stating someone is coming to my property for an inspection…Good Luck to them is all that I can say.
Now I have written about TV Licencing before in Part (1) and Part (2) links below.
If you tell them you do not need a TV License, they will send you confirmation of your No Licence Needed declaration. They will want to come to your property to confirm this as true. This is because when they visit and make contact, they usually find one in eight people* that tell them they don’t need a TV Licence actually do need one.
If you are not licensed, you risk prosecution and a fine of up to £1,000** plus any legal costs and/or compensation you may be ordered to pay.
Proof You Need a License.
Now my question is how can they prove anyone watches TV if they enter a property?
Owning a mobile phone, laptop, computer or tablet does not prove anything.
In fact, I do have a laptop, tablet, and mobile phone but would I be willing to allow them to inspect them, I most definitely would not.
It would be against GDPR to allow anyone access to a device that has sensitive data on it as in my case as I own a business and I would be breaching the security of my client’s data if anyone gained access to my devices.
They would need proof of probable cause that I watched TV or Live streamed which I and my daughter do not.
I am too busy running a business to waste my brain cells watching TV.
If they have an issue and want people to pay they should introduce a pay-as-you-go paywall, that would solve the problem rather than use bully tactics to scare people into paying.
I will not be intimidated and I know my rights.
I do not have to let anyone into my property or access my devices without a warrant and I certainly would not allow anyone to access my devices unless they had a court order. Furthermore, once it was proven that none of my devices had a history of watching TV or Live Streaming I would sue the entities in question.
Entering Premises Without a Warrant.
In general, the police do not have the right to enter a person’s house or other private premises without the person’s permission unless they have a warrant, then that would be different. However, they can enter without a warrant under special circumstances: when in close pursuit of someone the police believe has committed or attempted to commit, a serious crime, or. to sort out a disturbance. The only other people that can enter your property if the statutory right is granted to a person in the state and public service jobs in specific situations only.
Some examples of these roles are:
Fire service workers
Council and local authority trading standards officers
Some enforcement agents
Final Notes From The Editor.
Introduce a pay-as-you-go paywall and stop the bully tactics. If you suspect people watching TV, send out the TV Detector Van!
About me: I am connected with some top mainstream journalists on LinkedInhttps://www.linkedin.com/in/renata-b-48025811/ and have refrained from posting on this social media platform even though I have over 10K connections. I feel however that I have to speak on behalf of public interest who may also be in similar situations as myself yet receive threatening and intimidating correspondence, that a pay-as-you-go paywall should be introduced with immediate effect and that people should be made aware of their rights and not be intimidated into paying when they are certain they do not watch TV.
I also agree there will be people claiming they do not watch TV when in reality they do, surely smart TVs (sorry I do not have one) can send a signal to the TV Licensing people similar to Smart Meters if the TV is accessed or not. Furthermore, why not introduce a subscription just like Netflix, Disney, and Amazon Prime Video, this would solve the problem unless they are worried they will not have enough subscribers?
We as citizens need to take a stand and support Ukraine from companies that continue to trade with Russia. This means putting pressure on corporations and refusing to buy their products, so even if you may love your coffee, beefburgers, and your fizzy pop, it is a small sacrifice to make to help put an end to this atrocity that is happening in Ukraine.
You would not only be helping our own Governments but you will also be helping people in Ukraine and trying to end this senseless w##.
The more companies that turn their backs on Russia eventually their economy will collapse. They need money to buy artillery, pay their military, and provide for their people.
If we can hit Russia in its pockets, they will eventually run out of money, but this also applies to putting a point across to the companies that are in bed with the enemy.
Global News has already published the outcry to boycott McDonald’s, Coca-Cola, PepsiCo, and Shell as these companies are still trading in Russia thus helping to fuel the fire.
It has been reported that three Ukrainian supermarket chains announced they are removing Coca-Cola products from their store shelves and the hashtags #BoycottCocaCola, #BoycottPepsi, and #BoycottMcDonalds were trending on Twitter over the weekend. However, people who support Ukrainians around the world should also take a stand against these companies until they join the rest of the world to help end this diabolical w##
Companies Still Trading With Russia:
Citigroup Inc C -1.83%(Get Free Alerts for C): The Bank was trying to remove itself from Russia long before the Ukraine invasion, but it is trapped in a quagmire — efforts to sell its Russian consumer business is in limbo because the sole potential buyer, the Russian state bank VTB Bank, has been sanctioned by the U.S. government. In its defense, Citigroup CFO Mark Mason stated the bank might need to write off nearly approximately $9.8 billion.
Coca-Cola Co KO -2.37%(Get Free Alerts for KO): Coca-Cola Hellenic Bottling Company AG, the Swiss-based firm distributing Coca-Cola products in Russia has not only shown no signs of suspending operations, but it also went so far as to tell the Russian news agency Tass: “All operational, production and logistics facilities of Coca-Cola in Russia are working. “We are fully responsible to partners, society, and thousands of our employees in Russia. Our top priority is the safety of our employees.” Coca-Cola announced it had halted production at its factory in Kyiv and evacuated its employees, yet is still doing business in Russia, which makes you wonder where their priorities lie?
Estée Lauder Companies IncEL -7.56%:Thie hair and skin care and cosmetics provider which has headquarters in New York generates 2.7% of its revenue, or approximately $500 million, from sales in Russia. The company issued a statement on March 4 insisting it was “committed to supporting those impacted by the invasion of Ukraine,” adding that its “priority is the safety and well-being of all ELC employees, and we are continuously monitoring the situation and evaluating all possible measures to support them.”
Herbalife Nutrition Ltd HLF -0.06%:This multi-level marketing corporation gets 3% of its revenue, or approximately $150 million, from sales in Russia. On Feb. 23, the day before Ukraine was invaded, Herbalife President John DeSimone answered an earnings call question about the region and stated while there was a risk in Russia, “the biggest risk is probably in Ukraine, and it’s not a material country to us.”
Hilton Hotels Corporation HLT -6.32%: Among the U.S. lodging companies, Hilton has 29 hotels in Russia; its sole Ukrainian operation is a hotel in the capital city of Kyiv. Hilton is still operating at the locations and the company has yet to make any public comment regarding the crisis in the region.
Kimberly-Clark CorpKMB -0.91%:The personal care product provider has been part of the Russian market since 1996 and generates 3% of its revenue, or $600 million, from sales in that country. In January 2019, it announced an $80 million to expand its Russian flagship factory in Stupino, a town 61.5 miles south of Moscow. Kimberly-Clark has not offered any public comment regarding Russia’s actions in Ukraine.
McDonald’s CorpMCD -4.88%: The fast-food giant gets 9% of its revenue from the Russia/Ukraine markets, or roughly 2.3% billion. The majority of its Russian locations are franchised by Russian Business Owners, yet the company has ignored growing demands from consumers and elected officials to shut down its Russian eateries.
Papa John’s International Inc. PZZA -7.76%: The Pizzaria chain has approximately 185 restaurants in Russia, headquartered in Atlanta USA. On the company’s fourth-quarter earnings call on Feb. 24, the day of the invasion, President and CEO Robert Lynch stated: “that any change to our restaurants in Russia will depend on how much disruption there is there and the impact of that business.” He continued to say he has no plans of closing any of the restaurants down and added the company had no restaurants in Ukraine.
PepsiCo Inc. PEP -1.99%: The Purchase, New York-based company is being pressured to rethink their business with Russia, with 4.4% of its revenue, or $3.4 billion, coming from that market, the firm is being pressured by New York State Comptroller Thomas DiNapoli who controls the state’s $280 billion pension funds, which includes PepsiCo shares, and he bluntly stated it would be in the company’s best interests to “address various investment risks associated with the Russian market.”
Starbucks Corporation SBUX -6.19%: The famous coffee house headquartered in Seattle has 130 licensed coffee shops in Russia; with no presence in Ukraine. The CEO Kevin Johnson is not forcing its Russian partners to close, he informed his workforce via an internal memo that the company “will donate any royalties we receive from our business operations in Russia to humanitarian relief efforts for Ukraine.”
(At the time of this article going to press, it has been announced today Shell is now pulling out of Russia which is excellent news 🙂 I would have hoped that contacting the family office in the UAE had something to do with it).
The complete list of companies that remain can be seen below:
“This does not say much about these companies if they are in cahoots with a Dictator that is threatening everyone that interferes with his actions”.
Companies that have turned their backs on Russia are:
Over 200 corporations including Apple and Netflix have halted operations in the country since President Vladimir Putin launched a full-scale att### on Ukraine.
Amongst the Companies Are:
Accounting and financial services companies:
British-Dutch multinational professional services network KPMG; professional services network PricewaterhouseCoopers (PWC); and payment card services giant American Express have stopped their respective operations in Russia.
* Entertainment and messaging companies:
Global streaming entertainment serviceNetflix; and instant messaging app Snapchat have also ceased their operations in Russia.
The Walt Disney Company, Sony, and Warner Bros have said they are pausing their release of films in Russia
* Technology companies:
Apple has paused selling its products (both offline and online) in Russia.
Microsoft has also stopped “other aspects of business in Russia.
Alphabet Inc’s Google has blocked the Russian news outlets RT and Sputnik.
Meta (formerly Facebook) also blocked the Russian state media houses.
Samsung Electronics also suspended its shipments to Russia.
* Automobile companies:
Mercedes-Benz has stopped manufacturing and passenger car export in Russia.
Ford and General Motors have discontinued their operations in the country.
* Retail companies:
American company PVH, which operates Calvin Klein and Tommy Hilfiger, has suspended ops in Russia.
Nike, H&M and Ikea also suspended operations in Russia.
Home rental company Airbnb and payment firm PayPal have also suspended their operation in Russia.
Ikea has temporarily closed all 17 stores and factories across Russia in a move affecting 15,000 workers
M&S the British Retailer said has suspended shipments to its Turkish franchisee’s business in Russia, which has 48 stores and 1,200 employees stating “we are building on our existing support for Unicef’s UK’s Ukraine appeal with £1.5m packages to support the UN Refugee Agency and Unicef to help children and families in need.” They also said it was sending £0.5m of coats and thermals to Ukraine, where it ceased operations at 10 stores a week ago.
Volkswagen Group announced it had stopped production of vehicles in Russia until further notice, a decision affecting the Russian production sites in Kaluga and Nizhny Novgorod. Vehicle exports to Russia have also been stopped with immediate effect, it said. Carmaker Ford said it had suspended its commercial van joint venture in Russia “until further notice”. And in the past few days, General Motors, Jaguar Land Rover and Renault have all halted sales and operations in Russia.
Diageo, which makes Smirnoff vodka and Guinness, said it had paused exports to Russia and Ukraine.
Online travel booking firm Expedia said it had stopped selling travel in and out of Russia, making it one of the first travel companies to announce such a move.
British online retailers Boohoo and Asos announced they had suspended sales in the country, as did the Swedish clothing giant H&M.
The Spanish fashion retailer Mango announced a temporary closure of its 120 shops in Russia and its online sales site there.
The British Luxury Fashion House Burberry said it had ceased shipments to the country, effectively shutting down its online operation they also have three stores in Russia, one of which is run by a franchisee and one in Moscow’s Red Square, and these currently remain open but they are not receiving new deliveries.
Nike has said it is preventing Russian customers from buying online and Adidas has suspended its partnership with the Russian Football Union.
The Full List Of Companies No Longer Trading With Russia
Can Be Seen Below:
Petrol Diesel Price Rises.
Despite presumingly getting cheap crude oil, petrol retailers have urged the chancellor to help motorists absorb record bills by cutting VAT on fuel.
The Petrol Retailers Association (PRA) spoke up as the cost of filling up hits new heights on a daily basis in the wake of Russia’s invasion of Ukraine.
I first noticed a problem when I used certain keywords like the Russian Dictators name in an article I wrote about how all Energy and Fuel Price Rises are going to increase poverty to unprecedented levels and how it will affect people’s mental health. This article kept coming back as a 500 sever error and my IT team could not understand what the issue was until I did a bit of digging and finally edited the article into three parts omitting certain words and phrases and not publishing the video that was controversial. You can read the edited article about Financial Difficulty here.
If you are finding your utility bills in the UK going to be unmanageable do consider changing utility providers.
Mental health can affect all people in all walks of life and poverty can cause poor mental health through social stresses, stigma, and trauma. When individuals find themselves in financial difficulty and perhaps do not have the necessities to survive, mental disorders such as depression or anxiety can develop and intensify. Mental health is also caused by grief. Griefcan be caused by a number of situations such as the loss of a loved one through death, divorce, or separation. Grief can also be because of the loss of your home and worldly possessions as in the case of many millions of people in Ukraine right now.
If you have been affected by grief or are in financial difficulty I highly recommend you read the following articles I have written on this site and on another that I own:
GP Appointments &Negligence, Lack of duty of care.
Patients are being told that doctors are too busy to cope with more 20-minute appointments that they have restricted calls for 10 minutes and to only discuss one ailment per consultation.
Critics say it could put people off discussing important health issues.
People who are vulnerable who have ongoing mental health issues or have multiple issues may be reluctant to phone multiple times.
According to some surgeries dealing with more than one health issue can increase the chances of a mistake. (A GP should not make mistakes, although I have proof that they do, with my daughter being prescribed Gaviscon by the GP yet the A&E diagnosed my daughter with Multiple Sclerosis).
My calculation is if the surgery did an eight-hour shift and had 20-minute consultations, would be 24 patients a day multiplied by 5 doctors would be 120 patients a day multiplied by 5 days would be 600 people a week or 2,400 patients per month that they could consult.
Not everyone comes to the surgery every week or every month, so what are doctors doing if they are having problems with time management?
GPs are insisting that patients raise only one problem per appointment because they are so short of time.
According to the Mail Online (January 2017), those with multiple ailments are being banned from booking longer 20-minute consultations – instead of being told to book a standard ten-minute appointment for each condition they want to discuss.
A ten-minute slot would equate to 6 slots per hour multiplied by 8 hours, which equates to 48 patients per day per Doctor. (48 patients per day per 10 min slots x 5 GP’s = 240 patients per day x 5 days = 1,200 patients per week x 4 weeks = 4.800 patients per month).
Surgeries are increasingly introducing a controversial policy to cope with rising demand. But campaigners described the rules as ‘outrageous’ and warned they would put off patients from discussing potentially important health worries.
Practices across the UK have adopted the ‘one problem per appointment’ policy which claims it is to improve ‘clinical safety. However, there is a real increased risk that mistakes will be made and things missed as the Doctor may be inclined to rush, particularly if other patients are waiting.’ Other Surgeries have gone one step further by banning any long appointments for multiple health issues.
GP surgeries are under pressure from the rising and aging population on top of a recruitment crisis of family doctors. NHS figures published in December 2016 showed that in some parts of the country the number of patients on surgery lists has soared by 30 percent in just three years.
Katherine Murphy, chief executive of the Patients Association, said: ‘It is outrageous that patients are being told there are rules around the health problems that can be discussed.
We hear so frequently from patients who struggle to even get an appointment that I’m confident most would take such an opportunity to ask about a secondary or less-urgent health concern.
‘Our concerns are that patients will not be given the opportunity, or maybe put off, from asking for medical advice because of this rule, which is a very serious patient safety risk.’
Dr. Helen Stokes-Lampard, chairman of the Royal College of GPs, said she was ‘saddened by the move. She added: ‘For a lot of consultations, particularly for people with chronic diseases or any psychological element to it, to be pressured into ten minutes is really unhelpful.’
Note from the Editor.
In Consideration of the above article, the Editor (myself) who has multiple health issues wrote a nine-page letter to the GP back in May of this year. I sent it via email with an attachment marked as private and confidential. I received an email back from the practice managerwho said that she had read the letter (Not addressed to her) and that I needed to discuss my concerns by making a phone call to the GP even though it clearly stated in the letter what my concerns were.
(The GP could have phoned the patient (aka me) to discuss the concerns ratherthan ignore me altogether).
So, six months later seeing I never received a letter from the GP or a phone call, I happened to be chasing up a missing prescription for my daughter and I decided to kill two birds with one stone and asked for the GP to phone me only to be told I would have to phone back the following day to book a consultation. I replied just mark it on the system that I need the doctor to phone me.
By all accounts, the person I was speaking to could not pass on a message as I will explain.
I related that the letter I wrote in May clearly stated my concerns and that it could be marked on the system for the GP to phone me and that I should not be chasing the GP. The receptionist (male) said he would pass the message on so I thought…
Within minutes of the call ending the practice manager phoned demanding that I phone back the following day to book a consultation, she never said what time, but I presume at 8 am when the lines get jammed from people trying to make appointments for a good half hour to an hour, only to be told the slots are gone and to phone back the day after. This has happened previously to me so maybe the system has changed; I do not know, as I hardly ever phone the GP, I prefer everything in writing?
I said that the doctor should phone me and for the practice manager to pass the message on, who replied the doctor is too busy to read letters or correspond to them and that unless I phoned back in the morning to book a consultation the doctor will not be phoning me.
My reply was, I had to drop what I was doing today to speak with the practice manager that did not schedule a call and did not even ask if it was OK to talk. I continued to say I am also busyand that this call was inconvenient to which the practice manager raised her voice and in a stern tone said “Goodbye” and cut me off by ending the call.
If the GP does not phone me tomorrow, I will go out of my way to name and shame the practice and sue them for negligence for my escalation of health issues and emotional distress.
If I work into the early hours of the morning, I am not going to get up especially early to phone the surgery to ask for the GP to phone me when I have spoken with three people in total that could easily put a post-it note, on the GP’s desk to phone me. It is not difficult.
The overall way they treat their patients does not surprise me why people get agitated. If I were an elderly person, I would not be ringing back, this could then cause the persons’ health to deteriorate even more.
I speak on behalf of everyone who has problems speaking to their GP for multiple health issues. If a letter has been received and as per the phone call today which confirmed my ailments have been put on the system, you would think the care of duty by the clinician should have followed it up, but they have not, which in my way of thinking is negligence.
I suffer from depression and anxiety I am an advocate for mental health and have a website specifically for disabilities www.disabledentrepreneur.uk
I am not ashamed to admit it, I do struggle with anxiety and depression most days and some days are easier than others.
I lost my ex-husband and a family friend this year and around May time, which felt I needed some support from my GP hence wrote the letter not only discussing my mental health but other multiple ailments. Had I have had suicidal thoughts you would not be reading this right now because of my GP’s incompetence.
Imagine someone with a similar health issue relying on the GP to get in touch with them, I dread to think how many people have had their symptoms get worse because of the lack of duty of care by the clinician.
I have now spoken to three people in total over my letter including a cluster pharmacist who phoned me to discuss my medication who also told me she had read my letter and I quote “The letter was very thorough which is what GP’s like”, yet no one has followed up on my health issues?
I did write a while ago about doctor / patient confidentiality:
I canceled some of my hostings at the end of July 2021, I phoned the beginning of August to confirm I had canceled my hosting and was told it had been canceled.
In September I noticed payments had left my account which seemed high so I checked my invoices and found that the hosting I had canceled in July had been charged to my account and the money had left my bank account.
I proceeded to email IONOS to email@example.com firstname.lastname@example.org and finally email@example.com
I had two replies to my emails requesting I submit proof I was overcharged. I did that without question but then had no replies to my emails.
What that meant was I had to cross-reference every contract, invoice, date, and amount.
I proceeded to phone IONOS for a total of 5 hours and 49 minutes since I started my complaint, to be told each time that they were trying to put me through to a supervisor that by coincidence every time I phoned the supervisors were in a meeting.
I said to one customer service person that it was their job cross-reference and not mine and if I was to do that considering I have 63 contracts I will charge them for my time and was told to send in an invoice.
So today was the last straw I phoned again and again all supervisors were in meetings which in reality meant they were not accepting my calls because they have no intention of resolving this issue.
I was told today once Clifford was free he would phone me back? I am not holding my breath.
I promised that if I was to be ignored today I would post on social media and tag everyone.
“This is NOT how you treat your customers especially if they have large portfolios of contracts”.
I am now asking everyone who has had a bad experience with IONOS to message me.
I have embedded all the calls I have made over this issue and previous posts I have made about this company and now let’s see how good I am as an internet marketer to let the world know how this company treats its customers.
Phone Calls I have made to IONOS.
I have since written this post have had an email from someone called “Jaffer Adams” who claims not receiving my email last Friday, even though I sent it to three different departments, spoke to multiple people throughout this week, and even had them forward the email I sent to the escalation department. This is very unprofessional and highly laughable beyond reason.
I will not be doing another post about this, but rather updating my third and final one on here in due course and will wait to get a response from them before I start posting all over social media. I have just had confirmation via another phone call I made they are in receipt of my email and attachments. On top of this, I get a follow-up email asking for information that was clearly written out in an attachment previously sent to multiple departments, several times, whereby this person failed to read.
“Clearly, the a#@e does not know what the elbow is doing”.
Let see how fast they can resolve this, tick-tock, the clock is ticking…
My patience is wearing thin!
Since writing the post above, I phoned IONOS on Monday 4th October 2021 and asked to speak with “Jaffer Adams -Executive Solution Manager” and was told that he was unavailable all day. A few minutes later I get a phone call from no other than “Jaffer Adams” who never apologized for all the inconvenience it has caused me. He also said IONOS does not offer compensation seeing as I have many low-cost special offers that I am paying little or no money for the first year as a promotion (that is on them not me to do promotions) and has nothing to do with the fact all the unnecessary hassle they have caused. He went on to say he will be issuing me 4 refunds and although I was not happy with his answers I was grateful at least I would get back what was owed to me. Twenty-four hours have passed and you would think he would have been pretty sharpish to do this but I have not had any more credit notes or refunds and no communication in writing that he actually said what he said over the phone.
I think it is about time to properly introduce myself to this company, turn it up a notch and show them what I am all about and what I am capable of doing as they are not taking me seriously. I really sympathize with their other customers that are going through similar problems.
“I am not going to go away until this is resolved once and for all”
I also questioned 3 contracts in the PDF attachment I sent several copies of and several times and this has not been answered either.
(It looks I am going to have to waste even more of my time trying to resolve this).
“I am getting really sick and tired of IONOS attitude, they just trample on people and do not care or say sorry”.
“It seems they do not care about their customers and all they care about is grabbing money”. If I were in their shoes I would try and resolve the issue as quickly as possible and give a gesture of goodwill as a way of an apology to stop the customer from giving bad reviews on every social media platform going.
“I do not want their gestures of goodwill now, we have passed this stage (even though they have said they do not compensate customers), I am now ready to send them an invoicefor my time”.
I wrote my disdain towards this company in a previous article and thought to update what seems to be an ongoing sage.
You can read the previous article here:
I cancelled my hosting for 5 domain names at the end of July manually but wanted to keep the domain names.
I phoned customer support beginning of August to double check I had done it right and it was confirmed it was done right.
In September I got invoiced for the hositing I had cancelled.
I phone back and (12) credit notes were issued.
I had no refunds (apart from one) even though the amounts for the original invoices left my account.
I proceeded to write emails (not one, but a few).
I had no replies to my emails.
I then phoned and tried to get someone to look at my account .
The person I spoke to on Monday 20th September randomly was picking invoices I had not disputed but assured me it would get escalated to the complaints depaartment and that someone would reply in 72 hours.
I had not communication from IONOS over this matter so I phoned customer service today and was told an email had been sent out. I replied I never received an email and could they forward it to me again today. The person then put me on hold for 5 minutes and sent me an email that that was not forwarded and claimed he had copied and pasted the original (why not simply forward it if it really existed?). I replied do not insult my intelligence you have just written it out and you are lying and he went on the defence and said he was not. (Talk to the hand as I am now dealing with stupid people).
The email said that I need to send in all the invoices I am disputing and not the credit notes (Even though it is the credit notes I am disputing as I have only had one refund for £13.84 I said if IONOS want me to do any work they will have to pay me and he said fine. He told me to send in my invoice. The email said that IONOS had done an indepth report of all my payments yet what they refer to is a PDF I had sent them cross referencing every domain name and contract number and payment. So they lied yet again claiming they had done the report even though I had sent them the report and I have had little to no communication with them over this matter.
I really do not want to seem racist but this company is employing cheap labor from the Philipines that are illiterate and have not got a clue what they are doing.
Here is the last email I sent to them omitting any overcharged payments or my fees for my time.
If they wish to cross me to cross-reference everything and write all the corresponding credit notes and invoices because they cannot do it on their end for some reason, just wait for my part III update is all I can say.
My cell phone bill is due in five days I will be adding my time to the final invoice.
To think I was dealing with a 💩 show from the other company I still have some of my websites hosted on I thought this company was a bit better until now, obviously not. They do not have five stars but more like 💩💩💩💩💩 in my opinion.
“THIS IS NOT HOW YOU TREAT YOUR CUSTOMERS!!! (NO MATTER WHAT INDUSTRY YOU ARE IN”).
12. I then asked to speak to someone of the authority and was told all the supervisors were coincidently in meetings when I phoned and I was told that someone would phone me back.
13. I just got off the phone and they make things up as they go along. The woman said that my credit may not reflect as payments would be adjusted against the payments going out.
14. I said I would send them my bank statements, cross-reference everything and send them an invoice for my time.
15. The customer service woman then replied there is no guarantee that IONOS would compensate me.
16. I replied once I generate an invoice and the invoice does not get paid there would be a risk of the debt going to a small claims court in which a county court judgment would be made.
17. I ended the call as it was getting beyond a joke.
Let’s just wait and see what update I will post in part III of this saga.
God knows how many other people they scammed with their fictitious credit notes.
You would think they would care for a customer that had over 60 contracts with them but they don’t.
The last thing this company needs to do is mess with me. They need to learn more about me by visiting www.irenata.com which ironically is hosted by them 😂.
I feel sorry for any other person trying to raise a complaint with this company.
#ionos #ionos1and1 #1and1 #ionosbadreviews more hashtags coming soon…
I have used many hosting providers over my time and some are worse than others. IONOS although a bit on the pricier side have had a few things going for them until lockdown happened.
They say they have 24/7 telephone support but what they omit in saying is that cancellation and billing are only open Monday to Friday during working hours. From my understanding that is not 24/7 support?
They also prompt you to write emails but in most cases, they go unanswered as in my case.
Their invoices simply have invoice/contract numbers but do not have any associated domain names (named), hence unless one can memorize contract numbers off by heart, cross-referencing contract numbers can be time-consuming and costly to a business that could be using the time more pro-actively, as in my case.
Furthermore, because everyone is working from home people are not updating the system properly so you end up having to pull your hair out talking to the next rep, and having to repeat yourself. I phoned twice yesterday and the second rep said there was no record of me phoning the time before?
For me, I have had an ongoing issue dating back to July of this year, where I canceled my hosting but kept the domain names for 5 products, and to be double sure I phoned to confirm my hosting had been canceled a day or so later and was told it was. Moving forward to the beginning of September I was invoiced again for the 5 domain packages including the domain names and hosting. Obviously, I was straight on the phone, and credit notes were generated but they did not reflect my invoices as I only had one refund to date.
I sent numerous emails to firstname.lastname@example.org and email@example.com and for some reason, they were unable to collect any outstanding balance of £32.40 which I had disputed, which in turn, caused my account to be blocked all for the sake of the disputed £32.40.
So because they had now got me by my short and curlies, I tried updating my card payment but there seemed to be an error so I decided to pay by bank transfer. You would think that would be the end of the drama, you can think again….
Not only had I paid and proved I had paid by sending them a copy of my bank statement, but my account continues to be frozen. I have given them 48 hours to rectify this otherwise I will be sharing my disdain for all the world to read and his maker, Achim Weiss (CEO).
Like I keep saying “a happy customer will tell their friends and family and an unhappy customer will tell the world”.
To think I have made about 15 communications in total (emails/phone calls) over this one incident which if you divide this into an hour is 4 minutes per email or phone call, yet today’s call lasted 43 minutes and a previous call log was 1.04 hrs, so you can imagine if each email takes me 10 minutes to write and each phone call takes sometimes over an hour well you can imagine how much of my valuable time is wasted and if I charge £300 per hour for my time then I should be compensated accordingly considering the incident was not my fault. I will have a full statement of the duration of calls I have had with this company in the next 9 days and will update them on this post.
What companies do not realize is if they cause a person to become unwell because of direct negligence and for the customer to lose business because of their incompetence then it is only fitting the company compensates the customer for their time and health recovery. They should have professional liability insurance. I wrote about my ill health because of this company on my other site: https://disabledentrepreneur.uk/heart-palpitations
They say you should not keep all your eggs in one basket and I should take a leaf out of my own book. In total, I have 63 contracts with this company to be exact and it is high tide I took my business elsewhere and look for a different hosting provider.
Not only has my account been blocked over a £32.40 outstanding disputed payment in which I have paid by bank transfer under duress, but I have to wait a further 7 working days to have my account unblocked as the system needs to process my payment. Well, I still have to run a business and 7 days is 7 days too many in my eyes and if IONOS purposely stops me from conducting my business then “all is fair in love and war” and they should compensate me for the loss and damages this has incurred.
Will I be using this company in the future?, this remains to be seen and depends on what olive branch they bring to the table.
They have 48 hours before I blast this post all over the internet. Currently, it can only be found organically and is not shared on social media.
So anyway the email said they were investigating the incident.
My daughter then said that she also received an email from the depot also saying that they apologised but the parcel was still in the depot??
As you are aware I updated my original post and said a random stranger had actually delivered the parcel the following day after I raised the complaint, so how could the parcel still be at the depot??
This tells me the company either do not know what they are doing or are simply lying to save face.
I updated the original post to say the parcel had been delivered by some random stranger but not by Hermes and the parcel had been delivered to a random address and not ours.
Not thinking anymore of it, I then received a phone call from head office yesterday 03/02/21 and Hermes Group wanted to confirm if my daughter had received her parcel and I said yes but wait for it they mentioned that the parcel was from ‘Pretty Little Thing’, not once did I mention ‘Pretty Little Thing’ in my in my emails although I did say it was coming from ‘ASOS’, so where they got ‘Pretty Little Thing’ from is beyond my thinking?
The person from head office then made the excuse that the delivery driver was new and did not know the roads very well and that they were going to dismiss him to make sure this type of incident did not happen again.
Now if you peel back all the layers you have to try and find the real problem.
Was it the delivery drivers fault….., really?
The person I spoke to said he was not given a GPS tracker although under normal circumstance they do use them. For the most part even if he did not have a GPS Tracker for what ever reason most people have smart phones so they would be able to find an address using Google Maps.
Instead of dismissing the driver they should have called him in to re-train, everyone should have the opportunity to have a second chance to redeem themselves.
The way I see it is the people at the top do not want problems and as my clipart shows rather than fix the problems, just eradicate them, meaning in this case, firing the driver.
Treat your staff well and they will treat you well.
If there is a problem and in the case of the driver not having a GPS Tracker to track the parcels then that is management problem not the driver.
How the parcel ended up at a random address is mind boggling, unless the driver simply dumped it? Apparantly the drivers are paid by the delivery and not by the hour, so if this particular driver the other day could not deliver in time he would have just delivered it to a random address, thats my way of thinking.
“The parcel in question that was delivered to a random persons address contained several hundred of pounds of high end top brand cosmetics I had bought for my daughter’s birthday”.
Lucky for Hermes Group there are still some honest people in this world.
If I were management I would make sure all undelivered parcels were brought back to the depot and passed onto some else to deliver. (perhaps drivers are penalised if they do not meet their daily quotas), who knows?
Even if the parcel is running late it is better than no tracked parcel at all and it is better a parcel being a day late, than the parcel going astray.
My daughter is now upset that someone lost their job, but with Hermes Group track record what do you expect if you see so many delivery drivers not doing their jobs properly one has to wonder are they being trained properly or is there an undelining problem that perhaps lies with management rather than the drivers.
At the end of the conversation I said I would not be recommending this company to anyone in business and the answer I received was:
“I have not seen anything good that company has done”, well from my own personal experience and the articles I have found the proof is in the pudding.
If the company were doing their job properly they would not be having so many bad reviews, videos and bad reputation articles written about them, let alone be under investigation.
“A Happy Customer Will Tell 10 People Whilst An Unhappy Customer Will Tell The World”…
So it does not surprise me if what I read is that their workers are alledgedly paid less than the minimum wage obviously the workers and deliveries will not be up to scratch.
If I was being exploited I would most probably not do my job properly either!
Had I have known the following in advance I would have been able to recite what I found and I think I only touched the surface with this company:
Obviously I cannot dictate or choose what courier delivers a parcel to me when it is coming from a third party that I have ordered goods from, so only time will tell when the next Hermes parcel arrives and how well they deliver it.
If there is a problem with management then you have to look at the CEO is he treating his staff properly?
There could be an underlying problem. “If you treat your staff well, your staff will take care of you and your business“.
A company of this size should not be faceless, they should have a human version of a chat widget and they should have people answering their phone lines rather than prompts to email or back to their website.
They also should have someone on Messenger and Twitter, If I can do it there is absolutely no excuse for anyone else!
I wrote a couple of weeks ago about Royal Mail and their appauling costly service.
I pointed out to them that they needed to have a chat widget on their website and it was totally unacceptable for have to be put on hold for an hour and ten minutes before you actually got to speak with someone.
So when I suggested they did a goodwill gesture for causing my daughter stress they turned around and said they do not give out monetary compensation. I was not even suggesting that at all, I was merely suggesting a kind token like a box of chocolates or some postage stamps which would have been better than a kick in the teeth. Admitteedly they did say sorry but that is not good enough if the consequences of the stress my daughter endures can potentially cause her Multiple Sclerorsis to relapse, saying sorry would be like putting a plaster on a gaping wound.
PLC companies care about how much turnover they can make and do not care of about the consequences of their actions that can cause someone to end up bed ridden or in a wheelchair.
They even assumed that my consulting suggestions that I was looking to secure a job with them, omg, it is laughable just thinking about it as they clearly did not comprehend what I was trying to say, they obviously did not do their homework properly to even research who I am and what business I do.
Will I ever recommend Royal Mail to anyone I do not think so, just as I will not be recommending Hermes.
Hermes have now gone on my radar today as another company with a bad reputation that delivers parcels and takes a photo of someone’s hand. This is not proof of delivery and is an absolute joke.
The reason they have rattled my cage so to speak is my daughter ordered from a retailer and paid for next day tracking delivery and the parcel according to Hermes was delivered but my CCTV can prove it did not.
She ended getting her final update to say the parcel was deivered to her address on 29/01/21. The only thing is I have a camera outside my door and I can prove no one delivered any parcel. I have been in all day so for the notification to say it was delivered at 22.18 is an utter lie. Hence considering it is my daughters’s birthday and Hermes have made a clanger they need to make things right asap otherwise as I said in my previous post I will be singing like a canary.
Hermes are on another playing field if they do not have adequate customer support and take photos of peoples hands as proof of delivery.
Will I be recommending Hermes to any of my business connections, absolutely not.
I see the bigger the company the less they care about their customers and it is all about money and how to make as much of it without providing a good serviceor customer care.…..Never try to be too big for your boots and remember when you were first starting out and think in our current economic climate anything can happen, even PLC companies have the potential of going bust.
Lets see what happens with the outcome of the supposedly delivered parcel. I will update you again when I get feedback from headoffice……
Watch this space!
This morning a stranger presses our VOICE door bell and the woman said her mother lives two streets away from us and Hermes had delivered a parcel to her mother’s address even though the parcel was addressed to my daughter. Not all people are honest.My daughter had high end cosmetics in the parcel and this incident could have easily turned out differently.
Sadly I have not had anyone message, email or phone me as yet from headquarters.
I DO NOT RECOMMEND HERMES OR ROYAL MAIL AT ALL, EVER.
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