Meddygfa Albany Surgery

Albany Surgery City Road Cardiff.

This must be my 3rd or 4th post about this surgery to date.

Today I need to vent my anger out as someone is lying to me again……..

According to ‘Boots’ whom I have elected for the past few years to collect my prescriptions, my prescription were not delivered today. This is happening every month my prescriptions are not being sent to the pharmacy from my GP’s. In which every month the pharmacy for the last few months have had to chase the GP for my medication. It is never on time.

Not knowing the explanation why that has happened I phoned the GP Surgery today to get an explanation and this is what I found:

Meddygfa Albany Surgery 219-221 City Rd, Cardiff CF24 3JD 029 2048 6561

I phoned twice as the first time the phone cut off whilst I was waiting to be put through and finally when I got to speak to the person on the other end, I asked why my medication was not at the Chemist and wanted to know why that was. The person on the other end (male) replied that I was due a medical review and that I was notified I had to contact the surgery.

I asked how was I notified considering I did not receive a letter in the post an sms, a telephone or email?

The person said that they notified me by sending a slip out with my prescription. Obviously I could not argue that if it was true or not as I did not have Boots on a conference call at the time to confirm if it was correct or not?

I simply said I had a review about 10 months ago, how often do I need a review?, in which he could not answer me.

I went onto say I have run out of medication and cannot stop my medication to which he replied there is nothing he can do.

Imagine if my medication was a life saving drug such as patients with heart conditions or transplants etc, imagine if their medication stopped suddenly, I shudder to think what would happen.

I continued to say the NHS cannot refuse to help me and he said yes they can refuse and until I get my review he will not be able to sort out a prescription, but then contradicted himself and said if I were to find out what time tomorrow the Chemist was going to collect the prescription he would have it ready. LOL.

He also said I needed to contact the surgery tomorrow to speak with the pharmacist at 8am (I will see how long it takes me to get through as I have redialled over 100 times in the past) as the pharmacist was not in today. Since when is a pharmacist qualified to review my medication and my health?, I would have thought it was the Doctors job to review my medication and my health not a pharmacist? How can she prescribe more medication or know what is the most suitable drug is going to be for me. I would have thought pharmacists are not qualified to write out medication or assess anyones health let alone access my files. They are there to do one thing only and that is to dispense drugs and give recoomendations but not advice.

I need to record my calls from now on.

Like I said in my previous post’s about this surgery they should be working at least five days a week not come in for a day or half a day. But thinking about this I will be speaking with a pharmacist that cannot be right surely?

This is bad management on the surgeries part and considering they have my telephone, email and address they could have easily contacted me by these means but they said they sent a slip out with my last medication and it was the responsibility of the patient to arrange a medical review. But how was I to know I had one due when no one told me?

I proceeded to call ‘Boots’ and speak with the person I spoke to earlier when I enquired why my medication had not been delivered and told her what the surgery had told me. She replied that the surgery have had a lot of problems with prescriptions the last few months and that “there was never a slip given to her notifying her or me I needed a medical review” when she had collected my prescriptions last month and the month before otherwise she would have told me.

The surgery said it is not their resposibility if the message is not passed on to me and it is not their responsibility if the chemist happens to loose the notification. (My answer to that is do not use third party companies or people to pass on messages and contact the patient directly, via sms, email telephone or post), Its not hard.

Do not pass the buck and say it is not your problem, yes it is your problem if you fail to do your job correctly and someone becomes ill because of your incompetance. I am now ill because of the GP Surgery.

Due to the incompetence of the surgery they have successfully made me feel very anxious and depressed.

I feel like crying and as for work I cannot face doing anything at all. However I need to work as I am self employed and no one will do my work for me.

OCD intrusive thoughts can be triggered by anything that can cause distress or anxiety to a person. Not only do I suffer with OCD, I also have Clinical Depression, Post Traumatic Stress Disorder (PTSD), I am also suffering with Social Anxiety Disorder and want to Social Distance myself permanently.

My OCD primarily has been by far been ‘germ contamination’ but lately and especially todayintrusive thoughts‘ are starting to take over and I am fighting really hard against them. I just need something to take the edge of things and not let me think too deeply…..

Furthermore I went onto say to the guy at the surgery to just put in the notes about the patient on the system I had called and to say that the patient say’s “there is no change at the time I was speaking with him”. He said he could not put that in the notes as he was not medically qualified, I responded you do not need to be qualified to type a few words in the notes and in a way I am glad he did not, as my OCD and Depression has increased ten-fold since getting off the phone from him as now and only now because of today’s incident I have gone into a deeper darker place and my OCD, & Depression has got much, much worse.

I wrote a post a few days ago about ‘Mental Health‘ and I feel I am spiralling deeper into my depression and my anxiety because of people that have no empathy and do not give two monkeys about your health and will lie through their teeth to defend themselves and their corner when in reality they are the weak link and due to bad management the patient has to suffer even more.

Also when I had my last medical review (about 10 months ago) I said I would contact them if there was any change, well thanks to the surgery I am today officially on a scale of:

Date 29/07/20

OCD Germ Contamination (20) & Intrusive thoughts (15 -20) PTSD – (15-19) Depression (16-19) Social Anxiety Disorder (20)

The scale calculator of 1 to 20 with 1 being in good spirits and 20 being bad spirits, I am showing really bad signs. I want to cry and my heart is palpitating and I am getting intrusive thoughts all because of this surgery.

Yet yesterday 28/07/20 I was on a scale of:

OCD Germ Contamination (14) & Intrusive thoughts (1 -5) PTSD – (15-19) Depression (9-11) Social Anxiety Disorder (12)

I need something to calm me down and I am trying and fighting so hard to not go out and buy myself a bottle of (Vodka) to make my thoughts go away. I have low on medication so there is nothing I can take to calm me down.

I feel the NHS has failed me and considering I am a British Citiizen and pay my Taxes you would think I would have a better service. If you look at all the NHS Reviews in this blog you will find this is not he first incident I have written about them.

Before anyone suggests anything, I do not want to speak to anyone especially the surgery, why is it that I have to phone them to chase them up to do this medical review when it is their job to follow up (considering they supposedly care about your well being). If I were the surgery and had not heard from the patient within a month of requesting a medical review I would have followed up until I got hold of that patient and not stop their medication completely. What if the person is dependant (as I am) on the medication and this causes the person to become more ill, should the NHS compensate for their mis-doings? This is the NHS GP’ surgery’s fault, not mine.

On top of this I am bound to loose business because every hour I am not working I am loosing business and do not have someone to take over me when I am ill, so its not as if I can go one the sick.

I am livid yet again and extremely sad, I feel I cannot function properly all because of this GP surgery today. You watch their lame excuse when I finally speak to someone tomorrow and mark my words I will be following up with an update to this post.

Signing Out…

UPDATE THURSDAY 30/07/2020

So I phoned the GP Surgery promptly at 8am (Suprisingly I got through without re-dialling) this morning just like the operater yesterday had told me to do and I was greeted by what I assume was a middle aged woman anyway I explain I need to have a medical review and have phoned to arrange one.

Now wait for this you will be gob smacked…….

She only tells me I am not due a medical review (which is what I tried telling the guy yesterday)????

I went on to say but I have not had my medication from the pharmacy and she replied I have not had any medication since May 2020. I tried correcting her and she was adament she was right and I was wrong, so I continued to say that I can prove I had medication every single month and am due medication for end of July beginning of August and she then replied that the pharmacy had not put a request in? (She was making an excuse to cover her back as you will find out later when I got to speak to the same guy I spoke to yestaerday when I phoned back the second time today).

So tell me something am I loosing the plot here or what?

I said so what happens now?, she said seeing that I believe I need a medical review (sarcastically) she will arrange for the pharmacist to ring me back. She asked for my best telephone number to reach me on and when I asked her to confirm the number she told me to tell her the number again in which I said but I just told you the number so please repeat it back to me. Her tone in her voice went up a notch and she quickly said the number and before I could say anything else she hung up on me.

I wanted her name and an estimated time when the pharmacist was going to phone me as I had meetings scheduled on Zoom all day today and would have kept a slot free for the pharmacist. It is now 3 hours since I made the call and no one has phoned me back. I have wasted a whole morning of business and cancelled my appointments in which I have lost both clients because of the incompentant surgery as they were not prepared to arrange another meeting with me……..Thanks for that Meddygfa Albany Surgery!!!!!!!!

I suspect I know who I spoke to (intitials CC) but I could be wrong. Its not the first time I have had altercations with this individual so it would be no suprise to me if it was one and the same person. The person I spoke to today was rude and unempathetic.

I am struggling to function right now because the ar@@ does not know what the elbow is doing.

I phoned them back a few minutes ago and their response was that I should have phoned the surgery every time my medication was late.

I was told and this time by the same guy I spoke to yesterday that regardless if I needed a medical review or not I had to phone the surgery (back tracking his words from yesterday) if my medication was late.

I said the pharmacy said they would deal with it so I should not have to double check to see if the pharmacy have done their job or not as there has to be an element of trust and respect for the pharmacy considering they have always said if there is a problem they would phone me back.

I went on to say it is not my job to chase people up and this is when he got defensive and said but it is my job as it is my medication and that there have been no issues with deliveries at all since November of last year. B@llS@@t. (Not once have they been on time as he read out all random dates when i received my medication).

The pharmacy can vouch that there has been a problem month after month and I am sick to the back teeth hearing about the GP surgery lame excuses and passing the buck.

I am certainly going to be looking at a different practice when this pandemic is over.

According to guy I spoke to today and yesterday, the internal pharmacist that gives the authorisation to have my medication dispensed by a pharmacy signed off the medication today, yet did not phone me, so when I said cancelled all my meeting today to wait for this phone call that never materialised, I did not even get an apology.

Who is going to compensate me for my mental health well being that has gone through the roof and loss of business today and I cannot see myself working? even though I have to, as I run a business and business cannot stop because I feel unwell.

I said since yesterday both the guy today and the operator this morning had caused my stress & anxiety levels to increase tenfold and his reply was he would arrange for a GP to phone me back which would mean me cancelling the rest of my appointments for today. In sheer fustration I said forget it I will hit the Vodka bottle instead.

He went on to say because my medication had “maxed out” that is why I needed the internal pharmacist to redo the prescription request. He also said she had authorised two months worth, so what happens in October, will I have to go through this all over again? (Heads wil roll if I do) .So why could he not have done this yesterday and if there was a problem with my medication maxing out (surely I cannot be blamed for that aswell) it should be the surgeries responsibility to notify the patient but again he backtracked on his word from yesterday. So this is (Bad Business Management).

He also said the last time I had medication was end of May 2020.

Yet here is proof what should have been end of June was beginning of July, so someone is telling porkies or not using their heads. Originally my medication was dispensed in the middle of the month and has slowly crept to the end of the month with the exception of the 1st of July which threw people off guard.

Evidence – What Should have been end of June was Beginning of July.

I wonder how many people in Roath use this surgery and will read this post will agree with what I am saying and will share their nightmare stories.

I plan to share this post on www.roathlife.com and on www.roathlife.co.uk (These are my websites).

COMPARISON OF MY HEALTH OVER THE LAST FEW DAYS

Comparison of my Stress & Anxiety Levels over the last couple of days are as follows:

Date: 28/07/2020

OCD Germ Contamination (14) & Intrusive thoughts (1 -5) PTSD – (15-19) Depression (9-11) Social Anxiety Disorder (12)

Date: 29/07/20

OCD Germ Contamination (20) & Intrusive thoughts (15 -20) PTSD – (15-19) Depression (16-19) Social Anxiety Disorder (20)

Date: 30/07/20

OCD Germ Contamination (20) & Intrusive thoughts (20) PTSD – (20) Depression (20) Social Anxiety Disorder (20)

COMPLAINING ABOUT A GP SURGERY.

I am not stopping there, One cannot complain directly to the surgery witholut writing a formal letter, although I do have an email Prescribing.Clerk.W97014@wales.nhs.uk which I will try to contact first.

If that fails I plan to complain to concerns@wales.nhs.uk and if not to my satisfaction which most probably it won’t be, as they all back each other up from past experience about other matters I have escalated, I will take it to www.ombudsman-wales.org.uk

To top it all I had to drop everything I was doing including finishing typing the end of the post, as all of a sudden I was getting bad chest pains and jaw ache. I took two Gaviscon tablets thinking not the worst as I am not a hypochondriac and am an optimist rather than a pesimist and some pain killers and after about 20 minutes the pain subsided, but for sure I got a little worried and did not want to alarm my daughter, but thankfully the pain went away. This is a sure sign that I have worked myself up because of these people.

I am signing out and am just going to chill and read a book or something just to try and calm myself down.

Be Safe!

Mental Health

Barbed wire round my brain – My Mental Health Story

Regardles what walks of life one comes from everyone experiences sadness, sorrow, depression and anxiety some parts of their lives. Not everyone is happy 24/7, it is impossible to be happy 24/7. We all worry and get anxious and feel insecure from time to time and the ones that say they do not are in denial.

Whether you are an entreprenuer or a stay at home mum/dad we all worry, it is just that some people can handle it better than others.

Some people turn to drinking alcohol, taking recreational drugs and smoking cigarettes or weed to relieve the feelings that festers inside of them (I am not suggesting trying any of methods I have mentioned above but seek medical help in the first instance, these are only examples of what people do to relieve the tension and if anything it might makes things worse than better). I just take my medication which has been prescribed by my GP and do not smoke, do not do recreational drugs and only have a drink if the occasion calls for it such as a Birthday Celebration, but other than that I do not drink. I am wiser now not to wake up with a thumping headache and less money in my pocket from the night before.

Mental Illness is categorised as having the following disorders:

  1. Anxiety & Panic Attacks
  2. Bipolar Disorder
  3. Depression
  4. Easting Disorders
  5. Obsessive Compulsive Disorder (OCD)
  6. Personality Disorders
  7. Post Traumatic Stress Disorder (PTSD)
  8. Psychosis
  9. Schizoaffective disorder
  10. Schizophrenia
  11. Self Harming
  12. Suicidal Feelings

I do not recommend self diagnosis although do your research and tell your doctor but if you think you have any symptoms do visit your local doctor and seek medical help.

I personally suffer with PTSD, OCD (Diagnosed over 30 years ago), and Clinical Depression. I also have Social Anxiety Disorder and find my home my safe haven away from people in general. I hate talking on the phone and very rarely do I venture out. This started way before self isolation with Covid-19. So I am a master when it comes to germ contaminaltion and social distancing.

I am the most happiest online and if things get too much I can just switch off.

Yet even online there are unsrupulous people that want to scam you and want to bring you down in order to destroy your reputation and hence as of yesterday I have gone back into my cocoon or bubble and really do not want to do any work and feel deflated that idiots have nothing better to do play stupid games. When a scammer goes looking for their next victim they do not care what it may do to the person mentally. I nearly became the next victim.

I feel I have fallen into a dark hole and need to summon the strength to get out, in which I know I will but it will take some doing.

Self help -Take a Leaf out of Warren Buffett’s Book.

Without a support system in place I cannot just phone anyone up and expect them to listen to my troubles (believe me, I have tried) and even if they did listen what could they do to help me? – nothing, so for me this would be pointless. However everyone is different and it may help to talk to a friend or a counseller/therapist on simply interact online and join forums and groups and network with people that also are suffering and have similar symptons as you.

Hence I try to help others whilst trying to help myself by making people aware Mental Illness is not a joke it needs to be addressed and people need to admit they have a problem to try and get professional help. Helping other means I am also helping myself and this makes me happy knowing that someone in need may have been put on the right path by me and got the help they needed. People should also be kind to one another and not cause distress or harm to another individual as doing so could make that person go over the edge.

I once told my daughter’s GodFather’s Girlfriend that I had OCD and she laughed in my face, so guess what I did, I removed those people out of my life, considering the Godfather could have defended me but chose not to.

Aswell as the racism I have endured over the years and the discrimination I am still standing and when I get knocked down I get up again and never give up…….

I find writing my thoughts on virtual paper is therapy for me.

People suffering with mental health issues need to seek professional help, in which I take medication for my disorders but sometimes just talking to someone also helps and cognitive behavioural therapy which does not work for everyone, yet everyone should try it.

There are also therapist that one can talk to in which I have tried that also and found going round and round in circles reapeating the same old stuff over and over again every single session did not benefit me but everyone is different so although it did not help me it may help others. I did not acknowlege the core of my problem, my insecurities in which a stranger, professional or not could not help me. I have since found that accepting the root of my problem I am better at being able to overcome the obstacles I am faced with. Its all in the mind and mind over matter.

The medication I take is is not a magic pill but helps me sleep, it will never stop my anxieties, it meerly calms my state of mind but never erradicates the problem, that I have to do myself and yes it will take some time and I believe oneday it will happen through sheer motivation to complete my goals. The key is to set goals for yourself and aim to accomplish them.

You need to address the core of what is bothering you, if it is debt or martial issues or problems in work, you need to start there. If you start to admit what problem you have got you are half way there to doing something about it. Do not let your problems fester. I know what problem I have and I am trying to turn my problem around, yes it has taken me 30 years to admit what my insecurity is but now that I finally have addressed it I know I am on the right path to make things better and eventually my insecurities will subside and this will help with my mental well being overall.

If you are constantly in a controlling relationship at home or at work, try to remove the negative people out of your life. For me I just do not answer the phone or do not interact online if I do not want to.

I do not have a support system that I can phone someone out of the blue as they would most probably not understand so how can they help (I Have tried therapy and that did not work, but I have joined some OCD Groups on Facebook and have interacted a few times which has helped a bit). In fact once I tried to tell my ex-sister in law about my problems and about my OCD and tried to relate that she too had a problem (hair pulling) when she was going through a divorce with my brother and she was in denial and gave me pretentious look whcih I will never forget. She seems to think she is better than me. But what she fails to understand she would not be where she is now without the divorce settlement my brother paid her and she had Trichotillomania (trik-o-til-o-MAY-nee-uh), also called hairpulling disorder and theres no denying it as her hair was starting to get rather visibibly thin on top, which is similar to self harming, yet she denied she ever had it and had no positive words for me.

I know that I have to work it out myself without giving too much detail away as people can abuse your trust so the less they know the better.

Therefore I was shocked to hear a famous person was not briefed before opening his mouth a few days ago at a Presindential Rally. Surely they have managers that advise them what to say and what not to say. If he did this against the advise of his manager and this was a publicity stunt he obviously did not think before he spoke as now there may be consequences due to his actions when his eldest daughter grows up.

The famous person I am talking about is ‘Kayne West’ whom has been in the news and widely criticised for being outspoken about his personal life and in his defence, his wife ‘Kim Kardashian’ has said he suffers with ‘Biopolar Disorder’. From my own experience one should not air their dirty laundry in public (no matter who you are) especially if there will be reprecussions within the family unit further down the line, considering as it will happen when his eldest gets to read/hear/see what her father said about abortion. No child needs to hear that their parents were planning an abortion to get rid of them. That is why Kayne is the way he is because his father wanted to abort him and because he has Bipolar Disorder probably caused by festered insecurities.

The mere fact that this is even talked about in public will bound to affect the child’s mental state and they will feel insecure that their parents contemplated this and did not want them or that may even feel unloved. The seed of insecurity would be planted and in the back of their mind which could potentially fester, which in turn will cause the individual to have mental issues when they get older. This is so wrong on so many levels, one should not use your children as pawns to win votes and one should do everything possible to protect our children including not divuldging information about abortion. Imagine if you found out your parents had contemplated aborting you, how would you feel?, I for one would not be able to have the same respect before knowing and would not be able to look at the same again.

If you are feeling insecure and things are not going right, reach out to me here and I will try to help you. No one should suffer alone.

If you feel anxious or depressed just send a message and I will see what options are available for you to rectify your problems.

Nothing cannot be so bad you cannot share your problems in confidence with someone that is willing to listen. All problems have a way of being resolved one just needs to know how.

Remember a problem shared is a a problem halved.

My demons are the people I do not trust and the scam artists online aswell as the people that attempt to take advantage of me or bring me down or harm to me, you know the people I am talking about the judgemental pretentious people that think they are better than you, the ones that pretend they care but in reality do not give two hoots about you.

Like I said sharing my thoughts has already made me feel a little bit better.

Everyone has a story to tell and I have been through the mill and back so I have every excuse not to trust people and my story is my journey so one day I will write a book.

From one sufferer to another, stay safe and stay strong.

NHS Complaint – Well Roath Pharmacy City Road Cardiff

Meddygfa Albany Surgery & Well Roath Pharmacy City Road

Due to the coronavirus people who are vulnerable are given the option to have their medication delivered to their property as in the case of my daughter.

So last week I arranged for the medication to be delivered to my property but forgot that my daughter had a hospital appointment and because I cannot get up and down the stairs I would have relied on her to open the door to get the medication from the courier.

The pharmacy was reluctant to do a delivery and the pharmacist I spoke to said is there anyone that can collect the medication on behalf of my daughter i.e a neighbour or friend.

So again the pharmacy have contradicted themselves they asked if we knew anyone that could pick up the medication, but would not leave the medication with a secure neighbour inside my house.

Now you have to imagine the scenario I live in a terrace house, I live upstairs with my daughter, whilst there is a young family down stairs who are my tennants so I trust them implicitly, furthermore my door bell is a video cam so I can record who is at my door should I wish to do so ( however in this instance I did not and in a way I am gutted as I could have uploaded it but mores the pity I did not record it, lesson learnt I suppose for future).

Now pre covid-19 you as a patient can nominate anyone to pick up your prescription from over the counter if you are unable to do so yourself.

Here is my rant the courier came whilst my daughter was out, so I could not go down the stairs but I heard my tennant open the door. the courier did not want to leave the medication with my tennant and proceeded then to intercom me where I said to him I could not go down the stairs and for him to leave it with my tennant.

He refused point blank and said he would get sacked and I said “who would report him to get sacked” ceratainly not me seeing as I would be grateful that he had empathy and had done my daughter a favour and saved her from exposing her to an unsafe and dangerous environment.

So if my daughter God Forbid contracts this disease I can then sue the Pharmacy and the Courier and the NHS, I would go after everyone individually and I was once told by a solicitor that I could have been one 🙂

He went onto say he could not leave the medication with anyone other than the name on the parcel. I said but the medication is for my daughter and not for me, so my name is not on the parcel. He then said but he could leave it with me, so he contradicted himself as my name was not on the parcel.

I called him an “a@@eh@@e” and he doubled back and said what did you say?, being confrontational in which I turned off the intercom and cut him off.

Now my daughter has to go to the pharmacy to risk her own life to collect the medication that this idiot could have left with my tennant, who could have been the nominated person to collect the prescription over the counter pre-covid time and I could have recorded the delivery on my ‘Bell Cam’, but the courier did not give me a chance to do that.

I understand the point that you cannot hand over the medication to just anyone, but this was my tennant and I could have recorded the whole thing as an added precaution and security measure.

I am now going to name and shame this courier and pharmacy and the GP Surgery:

https://finder.well.co.uk/store/roath-city-road

I do not give a damn about this GP and Pharamacy and they have been on my radar for a long time now, with the doctor mis-diagnosing my daughter and giving her Gaviscon for a Auto-Immune Disease.

Not only this, when I first contacted the named pharmacy they refused to do the delivery and said they will do it just this once out of charity and tried to get us to ask a neighbour or friend to come and collect it instead…(no security issue there so it seems).

Yet you expect to clap for them every Thursday, they know what they are doing when they sign up for a job, you would not see soldiers crying because they are on the front line the same goes for the NHS they know what they signed up for when they chose the job.

For the pharmacy making that statement and being reluctant to do the delivery, my daughter already reported them to the council once already, she aims to do it again if this medication is not delivered.

One knows the risks prior for doing the job, so do not moan about the job and do your job properly.

Yes the doctors and nurse do a grand job don’t get me wrong but you would not pay off a heart surgeons mortgage if you had a heart attack and he saved your life. The same goes for the MOD (Ministry of Defence), but we do not stand on the doorstep clapping our hands for them, do we !

So to top it all my daughter went to collect the medication from the pharmacy after being told by the courier it would be back at the pharamcy today. Only to be told by the pharmacy the courier had not come back. So my daughter is now going to have to go again a second time.

15.52 The saga continues. I phoned the pharmacy and asked to see how we could resolve the ongoing problem and they said they attempted to deliver once so they have done their job…….

I reiterrated that my daughter is vulnerable and she cannot go again to the pharmacy, so they replied they will ask their one and only driver to deliver it again but could not make and guarantees. The pharmacy have no care for the patients well being.

I put the question to them if I was to send my tennant to the pharmacy what would be the difference of leaving the medication with the same tennant that lived in my house? The pharmasist could not answer me other than saying delivery drivers have to leave the medication with the patient. So if I was able to get downstairs this morning and I am not the patient the delivery driver should not have been able to give the medication to me, yet he said he was going to leave it with me even though I was not the named patient on the package.

Watch how they will try and justify their shambles of an excuse of a rule that makes no sense at all, that can be broken depending if the person used their intiative and used more than one brain cell. If I was the courier I would have asked the tennant to sign for the medication, its not hard and would have covered his sorry a@@e!

So the appointed person can collect the medication but the delivery driver cannot leave it with the appointed person even though the delivery would be video recorded….. work that one out?

My daughter also observed how the pharmacist was walking at a super slow pace even though there was a queue of people waiting in a line on the foot path in the scorching sun to be served. My daughter said the pharmacist was slower than a sloth

and was asking a patient to re-spell multiple times.

By coincidence I assume it was the same person that asked me three times today to spell the name of my daughter, which only has four characters in the name.

If I was the manager of that pharmacy I would have a stop watch on my staff member and retrain my staff.

This is unbelievable and a total shambles.

If the one and only driver fails to deliver, then tomorrow they will feel my wrath and will be showing them this post.

17.57 Update the Driver Failed to Deliver, why does that not suprise me….

Update Tuesday 26th May 2020

The same digruntled courier did deliver the medication and these are my daughters words not mine, “his body language and tone in his voice gave the impression he does not like his job”.

***Do not use this GP or Pharmacy they are a waste of space.

Grocery Supermarkets.

Drivers Without PPE Clothing.

My rant last time about Grocery Supermarkets was about vulnerable people not having deliveries and about cross contamination.

You will be pleased to know my deliveries have been re-instated but wait for this…….The delivery arrived today and my daughter greeted the two delivery men of which one of them coughed straight in her face.

Angry!!!!!!

You would think that all drivers should wear gloves and face masks but obviously they do not.

She is now worried about cross contamination and if he is a carrier or not.

Do all the staff get tested on a daily basis?, I do not think so and when they deliver the groceries they should abide by the 2 metre rule but they do not.

So does that mean if my daughter contracts the virus because of this individual that we can then sue the Grocery Supermarket Company?

I hope and pray for their sake it does not come to this and that my daughter is going to be OK.

It seems that I am I banging my head against a brick wall as everyone seems to be behaving like sheep and saying because “Simple Simon Says” they have to follow and not use their own initiatives.

Sheep Immunity – Follow The Leader and not Think For Ourselves….

All I can say is another blog post is heading to the CEO yet again….

Totally unbelievable!!

Grocery Supermarkets Failing Us!

Supermarkets Are Not Helping!

On the whole I have been a loyal customer of Tesco’s for many years with relatively little issues until now. I normally shop online on a regular basis because both my daughter and I have disabilities.

I am not targeting this post entirely at Tescos, as all Grocery Supermarkets should follow my example.

I am just writing about my own personal experience with Tesco but I am sure all other grocery supermarkets have the same problem and are following the bright spark that makes the rules.

So with the Coronavirus Covid-19 pandemic I noticed Tesco struggling to keep up with demand of some of my usual products such as antibacterial-disinfectant, hand wash and hand gel for many weeks now. This was not my grieviance as I understood people had been bulk buying.

I would have already prior to the pandemic had a policy in place not to be able to purchase more than 3 items of any one product, as the store is a retailer not a wholesaler, but for some reason I hear Supermarkets are being less lenient again. do they never learn?

Its not the end of the world, we are not fighting for food.

If you want to buy in bulk go to a wholesaler, not that they are taking on any new registrations at this present time due to people thinking that this is the end of the world and we are facing some sort of zombie apocaplypse.

Lawmakers and CEO’s

Just like every thing else CEO’s & MP’s do not think until after the event. Similar if there was a catastrophic event the law would only kick in after the fact.

Businesses and Governments should think outside the box to have scenarios of what could happen and put improvisions in place so that if the inevitable should ever happen they would be prepared and covered.

So moving on I received an email from Tesco a few days ago that they will not be charging me my monthly delivery fee due to no delivery slots and are only delivering to the vulnerable:

I then had another email from the CEO of Tesco saying due to the pandemic they will be only delivering to the vulnerable.

So you are telling me there is only 110,000 clinically vulnerable and isolated people in the whole of the UK?. What does that mean exactly? What about the rest of the population i.e cancer patients that have auto immune disease or the elderly what about those people? According to https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19 people with underlying health conditions are at risk, such as:

  1. Solid organ transplant recipients.
  2. People with specific cancers:
    • people with cancer who are undergoing active chemotherapy
    • people with lung cancer who are undergoing radical radiotherapy
    • people with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment
    • people having immunotherapy or other continuing antibody treatments for cancer
    • people having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors
    • people who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs
  3. People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD.
  4. People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell).
  5. People on immunosuppression therapies sufficient to significantly increase risk of infection.
  6. Women who are pregnant with significant heart disease, congenital or acquired.

So I decided to reply but had to hunt for the email as I tried phoning customer service and got cut off several times, meaning they are not taking calls, by having auto responders in place. The email is towards the end of this thread and I got a response back from them today which is laughable.

The whole point of isolation is to try to contain the virus, so you would think that Tesco and all the rest of the grocery stores should follow suit and employ more staff (considering many people have lost their jobs right now) and have them answer calls, have online chat and answer emails.

On top of this stop people coming to the stores, full stop.

Cross Contamination.

By someone coming into a store there is a chance of cross contamination as someone that coughs could easily transmit the virus onto a product packaging and have it airborne for some one else to inhale.

“The only people in the stores would be the staff and they also would less likely catch the virus from cross contamination. But the store managers and the CEO’s are not OCD like me so they will not be thinking this way”.

As for the elderly who only shop for one or two minimal items or people that do not normally buy online, humanity should love thy neighbour and give a helping hand meaning if you live in close proximity to an elderly person or someone who does not know the first thing about shopping online you could order on their behalf it is not difficult, you could combine it into your shop and split the cost after, or set up an account for them.

If there are so many staff supposedly employed then they should be able to stock, stack, pick, pack, chat online, answer calls, email and deliver How about giving me 10% bonus to organise your business management as it needs re-organising.

So like I said in the beginning my daughter has an auto immune disease and suffers with multiple sclerosis, I am her mother and her carer and she has a low immune system due to treatment she has had six months ago.

So therefore physically venturing out to buy food in store I have a greater chance of contracting the disease from cross contamitation, which I could potentially pass on to my daughter. I do not know what sickly individual has coughed and spluttered on a product I have just picked up. Also I could be inhaling someone’s airborne germs having a greater risk on contracting the disease and then bringing it home.

I am not alone when it comes to people who cannot shop instore there are many disabled people in the UK 13.9 million disabled people to be exact but who’s counting: https://www.scope.org.uk/media/disability-facts-figures/ and not every one is clinically vulnerable as listed in the 6 points the government have laid out, some people cannot walk or lift/carry large shopping orders and some have mental illness issues and cannot shop for themselves. So for Tesco to send an email saying the Government have given a list of 110,000 vulnerable people what does that mean exactly?, I know I cited a guide from the Government website earlier but is it not the the case that every one is vulnerable? It does not mention the elderly, disabled, mental health patients and domestic abuse victims and not everyone has been diagnosed with underlying conditions as men more so than women do not like visiting their GPs hence that is why more men than women are dying from the Coronavirus Covid-19 pandemic because of this reason and not being diagnosed for any underlying problems. https://www.theguardian.com/commentisfree/2020/apr/07/coronavirus-hits-men-harder-evidence-risk

All people healthy and disabled are vulnerable because of cross contamination.

The less you spend outside your own home the better, as this is called “herd immunisation”.

The whole point of isolation is to stay indoors to try to contain the virus. People may be carriers of the disease and may not even know they are infected. It takes one person to infect 59,000 people in a snowball effect experts believe: https://www.businessinsider.com/coronavirus-vs-flu-social-distancing-infections-spread-explainer-video-2020-3?r=US&IR=T

So here is my email I sent to Tesco yesterday:

….and this is their reply in an email that states they cannot reply to emails

and that I should try phoning customer service where they do not mention there is an autoresponder and no one is answering calls.

But the person replied to me (Name Omitted) by email today even though I emailed Tesco yesterday, so this was not an auto responder email as I would have had it instantaneously yesterday. So she could have answered my question, but chose not to. Therefore I have had to resort to other means to get my point across.

I will put it to the test when I send another email today with a link to this post and see if she responds, we will then see if this is just an autoresponder and if my blog post gets noticed. I will also be contacting the CEO of Tesco on Linkedin so that he can respond directly to me.

Do not brush customers off, you need them for the future.

Cross contamination is my main priority and concern. I am not saying this for myself, I am saying this for all the population of the UK on the whole, if you have a person who is infected and comes into the store showing no signs but picks things up and perhaps puts them back, you are automatically cross contaminating. Self service baskets will be cross contaminated, the area where you put your food down in checkout will get cross contaminated, your food/produce will be cross contaminated and the carrier bags will also be cross contaminated.

Sneezing Droplets 8 Metres.

Furthermore coughing spreads droplets as far as six metres, and sneezing as much as eight metres. These droplets stay suspended in the air for up to 10 minutes. So by having the “two metre rule” is basically useless. https://www.sciencefocus.com/the-human-body/how-far-do-coughs-and-sneezes-travel/

Apparantly there is a right way to cough and sneeze and I beg to differ, remember I am the OCD expert here. As the photo suggests one should cough and sneeze into the crease of their elbow or back to their hand.

Coughing and Sneezing….

But imagine the scenario unfolding you have just sneezed into the crease of your elbow, not every one is going to have a bare arm thats No: 1, No: 2, germs can live on garments for several hours: Robert Amler, dean of the School of Health Sciences and Practice at New York Medical College and a former CDC chief medical officer, told HuffPost that the duration of the virus depends on the fabric, as some materials are more porous than others. https://www.huffingtonpost.co.uk/entry/how-long-coronavirus-live-clothing-washing

By sneezing or coughing into an elbow that is not bare and cannot be immediately washed one is potentially cross contaminating, as someone can easly touch your arm, even you unwittingly can touch yourself without thinking, as what occured an hour ago may not neccessarily be still be playing on ones mind to erradicate an hour later. If say you are wearing a coat and you have sneezed or coughed into the crease of the elbow and you take it off and lay it next to another coat owned by another person you have just cross contaminated. You could perhaps throw the coat over an armchair – cross contaminating the arm chair. Only an OCD person can teach you this.

Hence staff that have been screened to be healthy should be the ONLY people that are in the store.

By eliminating the consumer from entering the store, one potentially is containing the virus and flattening the curve. By allowing the customer to shop freely one is potentially opening a can of worms.

I will update on the post as and when I get more news.

Update 14/04/2020

On top of the fact there are no deliveries and one cannot contact the store by email or phone for love or money, without resorting to physically having to visit a store and queue to make a complaint, I am on the verge of screaming right now as I have only noticed 2 transactions going out of my account for the same amount of money.

At the time of updating my post earlier today I had not heard back from my email test the other day as I mentioned in my post at the beginning to see if in fact they actually do send out autoresponders or not and have sent another email today. However a few moments ago I received an email once again saying they do not respond to emails and prompted me to go to their online support FAQ, which frankly is no good to me as I need to speak with a human.

I have already showed this post to my MP Jo Stevens and Tesco via their email but have held off contacting the CEO until today and am curious how they will respond to this today if at all.

You can see the screenshot of the email content below:

I do not know what the maximum amount of transactions one can spend on self service but if it is say £40 and that went out twice the customer would have had £80 leave their account instead of £40. Imagine if this an elderly person how this would effect them and the stress it would cause.

The icing on the cake the contactless option obviously did not work forcing you to touch the keypad which is defeating the object of containing the virus.

Furthermore my daughter went out to do a shop yesterday thinking she was helping me as I could not go as I have a business to run and considering despite her disability, she was taking a risk having to go in-store let alone have to touch the keypad lol & omg….Under normal circumstances I do all the shopping but the one time my daughter went out she got charged twice and she risked her health at the same time by doing so.

I am now, shall we say very angry and still no closer to resolving the issues I am facing so only God knows what other people are facing…….

Absolutely Fuming!!

People are blaming the coronavirus covid-19 for just about everything that is going wrong with the way businesses are run, Coronavirus Covid-19 does not affect common sense to employ call handlers and online chat support workers.

My business is running smoothly so a corporate giant such as Tesco should not have a problem, yet they do.

This is now directed for the CEO of Tesco and any other Supermarket that has not got their act together !!!!

UK are their own worst enemies the moment they see snow the country comes to a grinding halt and now that we are faced with the pandemic all hell has broke loose and everyone is running around like headless chickens and blaming covid-19 for their bad management skills. In business you should have a Plan A, a Plan B and even a Plan C. Yet for some reason it seems as everyone is not organised, yet they will try to defend themselves by saying that they are when clearly they are not.

Herd Immunity – Covid-19 Coronavirus

Herd Immunity.
Catching Up Just like the Government.

Browsing the usual daily news feeds about everything of interest to my blog, I came across this regarding Government plans to make UK population become immune to the virus. But in order to do so, one needs a vacination (which they have not got supposedly) or enough people to be infected with the virus and then survive in order for it to work. The Government has been strongly criticised for not doing enough to slow down the pandemic which Donald Trump declared an ‘International Emergency’.

You can read the full article here:

https://www.independent.co.uk/news/health/coronavirus-update-live-news-uk-symptoms-cases-map-deaths-latest-a9401916.html

Things you should do to protect yourself from the Covid-19 Coronavirus.

It is all common sense to implement this into your daily routine, however people are complacent and this needs to be now drummed into our heads.

  • Wash your hands.  Make sure you wash your hands frequently, especially if you have touched foreign objects that are not personal to you. Try to use antibacterial hand soap or hand sanitiser. Stay clear of hand dryer blowers they spread germs, even if you are passing one that is in use and make sure to not touch the taps with your bare hands.
  • Avoid touching your face.  You mouth has around 500 to 1,000 different types of bacteria so touching your mouth you are re-contaminating your hands with bacteria, so avoid touching your mouth unless you are brushing your teeth and even then wash your hands straight after and avoid touching your face at all unless your hands are clean.
  • Maintain distance. If you suspect someone to be ill avoid close contact with that individual and maintain a distance of around 3 feet between you and the person.
  • Don’t share personal items. Consider your personal belonging to be your own and you should not share at all (no exceptions) . Some people for example drink from the same coke bottle (disgusting I know) so consider who has touched the item you are about to touch.
  • Cover your mouth when you cough or sneeze. If you have a cough or you sneeze cover your mouth at all times. Some people are saying cough or sneeze into your sleeve or elbow, but for me that means you have just contaminated your clothing so if some one was then to touch you, you would then contaminate them. I recommend straight into a tissue which you can dispose of quickly or your hands which you can then clean immediately.
  • Stay home if you’re sick. If your unwell stay at home, do not risk contaminating others no matter how insignificant your cold may be. Do your shopping online or ask a friend, neighbour or family member but remember to not have close contact and stay 3 feet away.
  • Clean surfaces. Everyday items we take for granted such as handles on doors (including cars) light switches, flooring, keyboards, touch pads, trolley handles, product packaging in shops all carry germs.
  • Keep yourself updated.  Always stay informed and use trusted sources for information of which I took extracts of my post from: https://www.healthline.com/health/coronavirus-symptoms#prevention

Final Thoughts…….

Just hot off the press I have just been asked to market this domain and website, ideal for anyone wishing to sell, merchandise, PPE clothing and equipment and sanitation supplies such as antiseptic disinfectant and hand gel and face masks which are all in short supply. Please email me at renata@cymrumarketing.com if interested in buying this domain and website.

www.coronavirus.uk

You may also want to watch this, the figures estimated are very scary………

Covid -19 Government Tactic Move From Stage Phase – Stage Delay

Containing Coronavirus Strategy.

The government is in talks on “Operation Cobra” to move from stage “phase” to stage “delay”. This should be from immediate effect. If schools and colleges are being closed in the “Republic of Ireland” then, schools and colleges in England, Scotland and Wales should follow suit promptly.

People such as the elderly, people with underlying conditions and people with low immune systems should stay at home. full stop.

Grocery shopping should be done online for home delivery. If you can avoid going out then stay at home.

Its not just the sick that need to be isolated it is the vulnerable as well.

People have a mindset of “it won’t happen to them” are just plain stupid and ignorant, as imagine if it did happen to them, then they have just put their family and friends, work colleagues at risk also.

Do not be complacent as I am reading on many group chats, do not risk your life or others.

Symptoms to look out for are:

  • a high temperature
  • a new, continuous cough

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you’re staying at home.

Read more on: https://www.nhs.uk/conditions/coronavirus-covid-19/#symptoms

However I have read that you won’t contract the virus form packaging and food on the NHS website, which is a contradiction as germs linger on packaging and food, hence why is the whole world going mad buying surface sprays. From the Germ Expert clean all packing and food as set out below…………Better to be safe than sorry!!

SHARE-FACTS-COVID-19

Panic Buying.

Panic Buying – what is all this about??, its not the end of the world and people should just shop more responsibly………….You don’t need a years supply of toilet paper or antibacterial products. You can double up by all means but not be stupid about it and leave the rest of the world without hand gel for example. I know manufacturers are having problems sourcing plastic bottles so obviously it causing delays in manufacturing and shipment. Do not be selfish people. Even I, whom has ‘OCD’ do not buy in bulk apart from my disposable gloves which come in packs of 10 boxes straight from the manufacturer but other than that I use antiseptic disinfectant products sparingly not over use them. I use as and when required, two litres or 4 x 500ml usually lasts me a month.

People who can work from home should work from home, everyone has a computer nowadays so there is no excuse there unless of course you are working in a factory and are manufacturing and packing goods or a trades person, then a safe plan of action should be implemented. Schools can have online tutoring where students have to login, no excuse there either.

Obviously factories and tradesmen have an obstacle to overcome. People in factories and tradesmen should wear protective PPE clothing and use PPE equipment – https://www.hse.gov.uk/toolbox/ppe.htm Companies such as Accountants, Solicitors, Insurers etc, have to just tread caution and should have hand sanitiser on all entry points and clean door handles regularly.

Its not just about washing hands its also about touching surfaces and products that have been touched by other people such as, door handles, pens, desks, computers, touch pads, ATM machines, everyday products and cash etc, it all has germs.

I suffer from contamination OCD so you could say i’m an expert on germ contamination.

All goods you buy in a shop has been handled by another person before you. Fruit and Veg is another example which you can wash with a mild solution of diluted antibacterial washing up detergent and water. (make sure you rinse thoroughly). Taps on sinks and soap dispensers, door handles all have germs. I personally when I handle anything wear disposable gloves, I go through over a thousand pairs a month even in my home, on good days.

What we take for granted and touched by some else other than yourself should be sanitised.

If you make sure you thoroughly rinse your fruit and veg after you have washed them, then it will not give you adverse tummy problems or effect your health in anyway. Besides I would rather clean my fruit and veg by this method rather than risk contamination of any germs. Veg you can boil and that itself will kill germs. Tins and packets should be cleaned using diluted antibacterial washing up liquid and products in paper packaging should be wiped over with a slightly damp antibacterial wipe or diluted antibacterial washing up liquid solution saturated sponge or cloth. Raw meat bacteria obviously gets killed at high cooking temperatures, (so there are no worries there), but make sure to not cross contaminate and keep raw meat on the bottom shelf away from cooked meat and other products such as dairy etc.

Eating out – I have started and this is before covid-19 came out, having an anxiety of eating out using the restaurants own cutlery, I have now invested in my own travel cutlery that I carry around with me. Drinking from glasses I always watch where the waitress holds the glass so that I do not touch the glass in the same place, if anything something I have adopted of late is to get a napkin and cover the glass with the napkin so that I can hold the glass indirectly. I also use my own travel metal straw so that my lips do not touch the glass, after all how do the bar staff take out the glasses form the glass washer, some use the bottom of the glass whilst others use the top of the glass, plus the fact in top restaurants and bars glasses are also polished by hand to remove any watermarks (I know this as I worked in the hospitality industry many years ago). All cutlery and plates are handled by other people before your food is brought to your table. We assume that people wash their hands appropriately but we should not be complacent about it, as with what is going on today you would think people would take appropriate measures to protect themselves and others but this not always the case, as how come so many people have died from this virus if everyone was a germ freak like me and I for one do not want to take that risk of not sanitising something before I use it.

Its ironic how people used to mock my OCD and now everyone is doing literally what I have been doing all along for many years now.

I avoid public transport with a passion, the amount of times I have been brushed by someone has made me fell so uncomfortable. So now I avoid public transport all together. If you are going to use Taxi’s consider the car door handles, they have germs and paying with cash. Cash has germs.

***Also why are we being told to avoid crowded public places, so why is it the schools, colleges and universities are still open and why can parents not self isolate and not take their children to school if they are concerned about the implications? Boris Johnson needs to do something quick time and not wait for it to be too late.

Heres some useful articles I have read:

https://www.bbc.co.uk/news/uk-51845861https://www.bbc.co.uk/news/uk-51845861

https://www.express.co.uk/news/uk/1251661/Coronavirus-uk-how-to-prepare-my-child-covid-19-epidemic-coronavirus-outbreak-latest

We should also ask ourselves if this virus was genetically engineered, then the inventor/scientist would have an antidote, he would not make the virus airborne risking his and his families lives. If this is genetically engineered biological warfare, we also have to ask ourselves why has this happened?

Read more about this here: https://www.express.co.uk/news/weird/1253778/coronavirus-chinese-lab-leak-bioweapon-wuhan-institute-virolgy-francis-boyle-spt

Biological Warfare

Biological Warfare.

Your welcome to share your thoughts on this and I will respond to the most relevant of comments.

My final thoughts, my daughter who has a low immune system due to a treatment she had last August for ‘Multiple Sclerosis’ has just asked the NHS MS Team today 13/01/20 if she is safe and the person on the other end of the phone simply played it down and said there is nothing to worry about as we are all in the same boat so to speak and we all have the same chances of contracting the virus.

‘Rhianon’ from the MS Team Cardiff just said take the same precautions as everyone else and avoid crowded public places. Well what is a hospital if not a crowded public place, but my daughter has to have her bloods tested every month. ‘Rhianon’ went on to say well we write down your bloods every month, well that is so comforting to know (not – sarcasm on my part), considering she seemed complacent about the scenario. For her sake I hope my daughter is OK as I have a name now and i’m good at standing my ground and fighting battles.

Someone needs to be held responsible for this! If as some are saying the virus originated from a wet market selling illegal tropical animals in Wuhan, we have to ask the question the chinese have not overnight starting selling this type of produce and they have been doing it for centuries so for anyone to believe this is slighlty on the naive side. Remember the media have to give an explanation and its up to us to believe it or not…………. I prefer not to.

I am fuming !!!

Be safe people and start taking this seriously!

Covid-19: Public Order Concerns as The British Army may be drafted in.

Coronavirus – Cvid-19 Face Masks in high demand.

This in itself is going to cause a moral panic with hospitals only dealing with emergency care. People will be stocking up food supplies and there could be looting if businesses shut down, as well as mass hysteria.

People will be wanting to protect themselves in any way they can.

I am concerned for people with low immune systems or the vulnerable such as the elderly.

This is serious with a forecast of as many as half a million people will die from the deadly virus.

In my opinion I think there is a political agenda and there is more to this virus than meets the eye. I am not going to start or join any conspiracy theories but I just feel there is more to this than the Governments are letting on and because of media suppression the real truth is not coming out.

Read the announcement here: https://londonlovesbusiness.com/covid-19-the-british-army-could-be-drafted-to-maintain-public-order/

Be Safe and Be Careful !