What Electrical Appliance Retailers won’t tell you before purchasing delivery, installation and recycling.
When purchasing your next cooker do take these things into consideration when a Company like Argos offers you delivery, installation and recycling as I have recently found out.
I recently bought a cooker from Argos with Delivery, Installation and Recycling. I am having to wait six weeks for delivery.
Anyway I get a text message off Argos a week or so later after my purchase, with a survey to fill out. My current appliance is Gas but I have bought Electric Free Standing Cooker. So you would think that in the wording “installation and recycling” would mean just that, but wait for it, it does not mean that at all unless you are buying a “like for like” appliance gas for gas or electric for electric.
Now they charge extra for delivery, installation and recycling costing me £99, yet had I known at the time of buying I would have bought “like for like” but if I was to cancel my order now and buy another cooker it would be a further six weeks of waiting for a delivery.
On top of this to fit a 32amp socket and get a gas engineer out it is going to cost me well over £100.00 and as a gesture of goodwill Argos refunded me £20, what a joke.
Since writing this post I have had an update yesterday 16/10/20 where I had a quote and was told to fit a 32amp wall socket one needs to re-wire the cables that run underneath the flooring which will be anything from £500 upwards. I just wanted to cry. I have since ordered a Gas cooker as I am not going to be spending £500 plus to rewire my home.
They should tell you these things before you buy an appliance.
So as you can imagine I am fuming.
***If you look at the screenshots it does not mention anything about “like for like” and when I pay for installation I expect just that without any excuses.
This is against trading standards to offer installation, take your money and then say you cannot do it because your appliance must be like for like. I told her I would be writing about Argos and all she offered me was £20 wow.
I am not happy.
On another note if you need a 32 amp wall socket fitted (all electric cookers need to be hardwired with an already installed 32amp socket) image below: