ONE.COM The hosting company for website and domain names. No I am not putting them on a pedestal to market them as being the best hosting company on the planet on the contrary I am putting them on a pedestal for being one of the worst. I cannot say they are the worst as there could be worse hosting companies out there.
Instead I will just highlight how they have added an extra fee for renewing domain names. So if you are in the business of buying and selling domain names you will know that DNS Domain Administration comes part and parcel of the package of renewing domain names as without a DNS system one cannot alter DNS Records or forward domain names.
So a .CO.UK Domain Renewal on any other registrars website costs £10 plus vat but this company ONE.COM are charging for the domain name renewal and also the DNS administration system as you can see below:
This is a scam if I ever I saw one and the customers they have most probably do not know that DNS comes as default with a Domain Name and should not be charged as an add on.
I would avoid ONE.com like the plague, all they have been is problem after problem from the start and God knows what nightmare stories their ex-customers would have to say given half the chance.
Slowly but surely they will end up loosing me as a customer. Customer services were no better basically saying if I did not like it, to take a running jump, I would call their bluff but I cannot afford one of the domain names going into migration over to another registrar as that would mess up one of my clients websites, which I cannot afford to do right now, considering ONE.com lost his blog (it just disappeared off the face of the www) not so long ago.
Total Nightmare Company!
As you are aware I am down sizing my portfolio with one.com and am moving over to another hosting provider.
Upon checking a particular website today the contact page was off centre.
This means when I published it the other day they must have re-published my site (even though they claim they NEVER do).
So today I spend my valuable time talking to these idiots again and they admit that they had done a bug fix the other day which may have caused one of my codes to be none responsive.
If my site was working fine the other day and you do a bug fix and it is not working fine today you should reimburse me and you fix the problem without blaming everyone else on the planet bar yourselves.
This is NOT the first time they have done this and then tried blaming the consumer.
I am livid to say the least and hope and pray my client does not see the unresponsive page, they only lost his blog and could not retrieve off their server. I am amazed that they have any business.
…….since writing my post earlier they found that it was not a bug fix but something else which the technician should have spotted before creating a ticket and I did not get an apology, says it all…..